Hervey Bay to Port Macquarie Interstate Removalists

Reading reviews is a great way to determine if a removalist is the right one for you. Platforms like Google, Product Review or Muval are great for this because they have built-in mechanisms to ensure reviews are from genuine people that have actually interacted with that business.

However, we advise to be cautions of moving companies with hundres of reviews and a perfect 5 star rating on these platforms as reviews unfortunately can be faked. Don't get us wrong: honest companies with a perfect 5 star rating do exist and they are excellent (we have a few on our platform!). But, given the nature of furniture removalist work, something, at some point, is bound to go wrong. Maybe the truck breaks down and is late for a job. Maybe someone accidentally trips and some items in a box are damaged. Whatever it is, accidents unfortunately do happen and these sorts of occassions rarely attract a 5 star rating.

Because of this, companies with a 4.5 or above rating are often just as good as a company with a perfect 5. So, we suggest, instead of looking for all 5-star reviews, take a look at a companies worst reviews and pay special attention to how they responded to the issue. Were they sympathetic? Did they respond promptly? Did they offer a resolution? Were they contactable for the customer to voice their concerns? These are the sorts of things that separate the best removalists from those who don't deliver a high level of service.

Read more about how to avoid dodgy removalists here.

Packing and unpacking boxes for your house is not usually included by default when you book a removalist. This is a service that needs to be booked separately (you can do this through Muval) or done yourself, and is best arranged for a day or two before your removalist is scheduled to do your uplift.

In our experience, people always dramatically under estimate the time it takes to pack their house, and it's usually one of the most burdensome tasks of moving! If you're packing yourself, make sure you start early and do a couple of boxes a day. Otherwise, save yourself the hassle and book packing services through Muval. Your future self will thank you.

If you have booked the shared truck option, then yes. If you have booked a premium option, then you will not be sharing the truck. 

The earlier you book your move the more confident you can be that the date you wish to move will be available. However, the time in advance that you should book is heavily dependent on the time of year. Between October and March we recommend booking at least 3-4 weeks in advance of when you want to move. From March - September you can leave it a little later, booking 2-3 weeks out.

Yes, absolutely. Please mention this at the time of booking, as it may make a difference to the provider we match you with. 

Some companies will have storage at the destination and some at the pickup. Some even include complimentary storage!

If you have the original TV box, please use it. You can also purchase TV storage/removal boxes from storage centres. If you don’t have a box and can’t source one, the removalist will use heavy-duty blankets to protect the TV.

If you need to change the delivery or pick up date, please advise the removalist as early as possible. They can sometimes accommodate changes and reschedule but this has a few variables. 

No, The moving company you book will load and unload the truck with a minimum of two professional removalists.