Electricity, Gas & Internet + Move Prepaid Debit Card Special Promotion

When you connect your electricity, gas, and/or internet services through one of Muval’s preferred connection providers at the time of your move, you may be eligible to receive a prepaid debit card valued at AUD $50. This offer (the “Special Promotion”) is provided exclusively to Muval customers subject to the terms and conditions set out below.

By participating in the Special Promotion, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the “T&Cs”). This Special Promotion may not be combined with any other offer.

Frequently Asked Questions (FAQ)

1. Am I eligible for the Special Promotion?

To be eligible for the Special Promotion you must:

  • a. Book a utility service (electricity, gas, and/or internet) with one of the Providers by opting in through the Muval platform or via a telephone call initiated by a Muval representative; and
  • b. Ensure that your selected utility service remains connected for a minimum period of 30 days.

A utility service booking shall only be deemed “completed” when Muval receives confirmation of the booking from the applicable Provider. Please note that each Provider has its own terms, conditions, eligibility requirements, and policies governing the connection of their services. You must comply with those Provider-specific requirements in addition to these T&Cs.

Upon successful connection of your utility service, you will be eligible to redeem your prepaid debit card by completing the online form available at:
https://www.muval.com.au/special-offer

2. What if the Providers do not operate at my new residential address?

To qualify for the Special Promotion, at least one of the Providers must supply services at your new residential address (“End Location”). If none of the Providers operate in your End Location, you will not be eligible to receive the Special Promotion.

3. When will I receive my prepaid debit card?

Once your utility service is connected and remains active for the required 30-day period, you may redeem your debit card by completing the form provided above. Subject to verification of your eligibility, your digital prepaid debit card will be issued within 30 days of submission, provided that your utility service remains connected during that period.

4. How much is the prepaid debit card worth?

The prepaid debit card will be credited with a total of AUD $50. This amount is fixed regardless of whether you book a single service (for example, only electricity) or multiple services (for example, electricity, gas, and internet).

5. How will the prepaid debit card be delivered?

The debit card will be issued electronically to the email address you provide when completing the redemption form.

General Terms and Conditions

  1. Sponsor
    This Special Promotion is provided by Muval Pty Ltd (ABN 12 611 512 559) of 23 Halford St, Newstead, QLD 4006 (“Muval”).

  2. Providers
    The Special Promotion is offered in partnership with the following Providers:

  3. Promotion Period
    This Special Promotion is valid until July 1, 2025. Bookings confirmed prior to the cessation of the Special Promotion will be honoured in accordance with these T&Cs.

  4. Withdrawal and Amendment
    Muval reserves the right to withdraw or amend this Special Promotion and these T&Cs at any time without prior notice. In the event of withdrawal, only utility service bookings confirmed before the removal of the Special Promotion will be eligible for the discount.

  5. Issuance of the Prepaid Debit Card
    The method and means by which the prepaid debit card is issued are at the sole discretion of Muval. The debit card is provided through  Corporate Prepaid Cards and is subject to their own Terms and Conditions. Muval does not act as an agent for Corporate Prepaid Cards. If, for any reason, a debit card cannot be issued, Muval may substitute a Prezzee Gift Card of equivalent value.

  6. Modification of Terms
    Muval reserves the right to modify these T&Cs at any time without notice. Your continued participation in the Special Promotion following any such modifications will constitute your acceptance of the updated T&Cs.

  7. Provider Terms and Conditions
    Any products or services purchased from the Providers, whether via the Muval platform or otherwise, are governed by the respective Provider’s terms, conditions, and policies, including those relating to returns, refunds, cancellations, exchanges, and shipping. Muval is not responsible for, nor does it assume any liability for, the terms or practices of any Provider.

  8. Independent Operation
    Muval is not acting as an agent or intermediary for any Provider. Any offers, promotions, or communications made by a Provider are solely between you and that Provider. Muval disclaims any responsibility or liability arising from such offers, promotions, or communications, including any modifications or withdrawals thereof.

  9. Liability Disclaimer
    To the fullest extent permitted by law, Muval makes no warranties—express or implied—regarding the quality, merchantability, or fitness for a particular purpose of any content, product, or service provided by the Providers. Muval shall not be liable for any losses, damages, or other liabilities arising in connection with your reliance on any such content, product, or service.

  10. Exclusivity of Offer
    The Special Promotion cannot be used in conjunction with any other offers or promotions provided by Muval.

  11. One Redemption Per Customer
    Only one redemption of this Special Promotion is permitted per customer.

  12. Third-Party Rights
    No person or entity other than Muval is entitled to enforce any provision of these T&Cs.

  13. Final Decision
    Any decision by Muval regarding the administration or interpretation of the Special Promotion shall be final and binding.

  14. Governing Law and Jurisdiction
    These T&Cs are governed by, and shall be construed in accordance with, the laws of Australia. Any dispute arising out of or in connection with the Special Promotion shall be subject to the exclusive jurisdiction of the courts of Australia.