Electricity, Gas & Internet + Move Prepaid Debit Card Special Promotion

Connect your electricity, gas and / or internet with Muval's preferred connections provider when you move house with Muval, and receive a $50 prepaid debit card!

Muval has partnered with connections providers (Providers) who supplies energy, gas, internet services to offer an “Electricity, Gas & Internet + Move Prepaid Debit Special Promotion” (Special Promotion) for our Muval customers.

The FAQ and the General Terms & Conditions below, outline how customers can access the Special Promotion and the rules that apply.

This promotion is not valid with any other offer. Please read this in full, as by participating in this Special Promotion you are taken to have accepted these T&Cs.

FAQ

Am I eligible for the Special Promotion? 

You are eligible ​to participate in the​ Special Promotion if you have:

  1. Completed booking a utilities service with any of the Providers via opting in through the Muval platform, or via a connected phone call from a Muval staff member
  2. Your utilities service remains connected for 30 days

A utilities service booking with the Providers will be considered “completed” only once Muval has received confirmation of the booking from the Providers. The Providers will have their own terms and conditions, policies and eligibility requirements that you will have to meet before the connection of services are made.

Once the utilities service is connected, you are eligible to redeem your prepaid debit card by completing the form available at: https://www.muval.com.au/special-offer

What if the Providers do not operate in the location I need to move to?

To be eligible for the Special Promotion, the Providers must offer services at your new residential address​ (End Location). 

It may be the case that the Providers don't operate in your End Location, in which case unfortunately, you are not eligible for the Special Promotion. 

When will I receive my prepaid debit card?

Once both the utilities service is connected, you are eligible to redeem your debit card by completing the form available at: https://www.muval.com.au/special-offer. After you have completed the form, your debit card will be sent to you digitally within 30 days, so long as your utilities service remains connected during this time.

​​How much is the prepaid debit card?

The debit card will be credited with $50 AUD total, regardless of how many services are booked in. I.e: $50 total prepaid funds will apply if energy is booked, or if energy, gas and internet are all booked.

​​How will the debit card be sent?

The debit card will be sent to you digitally to your designed email address. 

General Terms & Conditions

  • The Special Promotion is provided by Muval Pty Ltd ABN 12 611 512 559 of 23 Halford St, Newstead, QLD 4006 (Muval). 
  • The Providers are set out at the end of these T&Cs.
  • Muval reserves the right to withdraw this Special Promotion at any time without providing notice. In the event of the Special Promotion being withdrawn, discounts will only be honoured for bookings of the Providers made prior to the removal of the Special Promotion. 
  • The debit card method will be at the discretion of Muval.
  • Muval reserves the right to alter these T&Cs at any time without providing notice. Your continued use of any of the services related to receiving the Special Promotion will been deemed as acceptance of any change in the T&Cs.
  • Any products or services purchased from the Providers, whether booked through the Muval platform or otherwise, are governed by and subject to the Providers’ policies and terms and conditions, including but not limited to Providers’ applicable returns/refunds, cancellation, exchange, and shipping policies. 
  • You agree that Muval is not acting as an agent of any Provider and that the Providers operate independently and are not under our control. Accordingly, your participation in offers or promotions of, or correspondence with the Providers are solely between you and that Provider. We do not assume any liability, obligation or responsibility for any part of such correspondence, offer or promotion, including, without limitation, the withdrawal or modification of any such offer or promotion by a Provider.
  • Muval is not responsible for changes to, or discontinuance of, any services from any Provider
  • Only one redemption of this offer per customer is valid
  • Muval makes no warranties about, and shall not be liable for any, content, product and/or services on the Providers' platforms (including but not limited to the quality, merchantability or fitness of such products or services or that such content, products and/or services do not breach any laws or regulations). 
  • The Special Promotion is not valid in conjunction with any other Muval offers or promotions.
  • A person who is not party to these T&Cs has no rights to enforce any of its terms. 
  • Any decision of Muval in respect of this Special Promotion shall be considered final.

Providers:

MyConnect

GPO Box 4778
Melbourne VIC 3001

Email: [email protected]

Phone: 1300 187 449

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BeMoved

Email: [email protected]
Phone: 1300 661 644

This special offer is valid until July 1st, 2025