Palmers Relocations

Robert Whybro

To Greg,, Tarra and Leesah,,,, thank you for your support and Excellent services during my move from Sydney to Banora Point.. I would have No problems to recommending Palmers Relocations to someone else in the same situation as myself.. Thanks Bob ??

Bruce Leonard

Very happy with Palmers' handling of our home possessions, can strongly recommend them to provide quality services.

davidson osahon

Anytime you wanna move please contact palmers thank you!!!

Arun Thangaraju

Very Professional in what they do. Kept me informed of the time when packing, removals and delivery would happen. The timings where spot on and they delivered everything without any damage. Highly recommend them.

Natalia H

Thank you Palmers for your assistance with our international relocation. You have great communication and amazing, trustworthy people in your team, and we couldn't be happier with the service provided.

Silvia Massera

Palmers Relocations helped us with the last stage of our emigration: from the acquisition of container ownership, to customs clearance and delivery. On the day of the move, they were on time and super efficient. We thank Diana Crossley who was always helpful and friendly.

Sergio McMendez

If you are looking for a shipping or relocating company, don't look any further than Palmers. They are THE BEST! We received a bespoke service that was flexible, professional, punctual, extremely helpful, and responsive. They fulfilled all our requests, such as how we wanted the boxes to be placed, etc. The staff was very friendly and caring, and the shipment arrived in perfect condition. I will definitely use Palmers again and highly recommend them to all my friends!

Frank Stamatelatos

Ratika 613

I was in a trouble and needed someone for a last-minute furniture pickup and delivery. I reached out to book their boys with a truck service, and the team came to the rescue. Their amazing staff arrived on time and they are very professional and very friendly with us . Thank you palmers relocations

Bernadette Rooney

Excellent communication. Did exactly what they said they would. Got prompt replies to questions.

Gareth Davies

Handled the Australia leg of my move from Thailand. Great service prior to delivery, and on the day itself. The team were very helpful and efficient. Cheers.

Jay Bell

Great experience with Palmers. Moved me interstate twice (Perth <--> Melbourne) and they were friendly, reliable and very responsive. Very very happy!

Len Unsworth

Palmers recently managed the removal of our household contents to our new dwelling in Sydney. The removalist crew were two amazing young men - Hemi and Tai. We would like to share with whom it may concern how impressed we were with the efficiency, commitment, care and friendliness of both Hemi and Tai. They did a wonderful job! Not only did all of our goods arrive in perfect order, but Hemi and Tai were so helpful and careful in unloading, positioning and re-assembling everything for us. We cannot praise these young men enough for their work and we highly recommend them to anyone else and would certainly prefer these guys for any future such work for us. We hope this recommendation is passed onto whoever supervises their work and that Hemi and Tai know how much we appreciated their efforts. Len and Loraine

Shivani Pacharne

I recently relocated from Australia to United States. Last year when I was looking for relocation options and gathered quotes from several relocation companies. I found palmers relocation the best so far. Their customer service has been excellent. I was provided with proper/accurate quotes and guidance in what I would need to do and not concerning packing, the timeline of the shipment, US customs declaration all end to end. I was bit nervous and stressed as moving different countries is bit stressful and sometimes challenging. However with the help from palmers relocation, it seems to have ease the problems and made my move really smooth. The movers who came to pack my belongings did a fabulous job concerning my move. The way they packed everything was quite amazing. The quality of products (storage boxes, packaging materials, etc) they used were amazing. They made sure everything was properly packed so there is no damages. Though it took about 5 months (from day of packing to being delivered at my new place) for shipment, I was constantly being notified on the status of my container and when it will be set to depart etc. I am extremely thankful for the recent service I had with Palmers Relocation. I had such an amazing experience with Palmers Relocation that I would highly recommend others!

jim connolly

Was contacted by Palmer's that they would be the company completing the move from UK. They kept us informed of all movement's and gave us a date when they expected the goods to arrive in .Melbourne updated any changes. Once through customs .called and asked when would we like delivery .set date and time slot .Driver arrived in time slot unloaded Great service

Doreen Patenall

Friendly service, get back to you when they say they will, helpful removalists, polite and respectful, which helps greatly in a stressful time. On time and efficient. Second time used for interstate move, again surpassed my expectations. Easy transition because of Palmers. Thank you.

John Benstead

Excellent service from customer service, booking, clear details, and helpful suggestions, with flexibility for storage options etc. For our interstate relocation. The removal packing crew were also absolutely fantastic... and the removal day we picked was the day of the huge Sydney downpour and flooding. Please pass on our thanks to the whole team, and we'll see you on the Sunshine Coast in January.

Peter Cain

Great experience, with utmost care given to packing. Extremely professional and courteous staff. Timely arrival at home location and destination Peter & Meg Castle Hill

Sid Meister

Fantastic Service, great communication all along the process with Michael, Big Kev & Saddiq (?hope that's right?) were absolute stars with the delivery and loading into our self storage. Great Customer care skills, logistical knowledge and amazing energy throughout. My wife and I were highly-impressed how they were able to work with us and achieve a perfect outcome. Those chaps deserve a pay-rise! Well done Palmers, we will be using & recommending your services again, I'm sure. - Sid & Tanya Petricevic

Brunella Takitimu

Palmers Relocation Move Coordinator Leesah Easton went above and beyond start to finish, Leesah was extremely responsive to my emails and guiding me reassuring me every step of the way. It was a massive relocating moving our things from Melbourne Australia to Auckland New Zealand. Leesah was outstanding customer service was impeccable. I couldn't of did it with her, I was very stressed to say the least, but Leesah stuck by me, I was very pushy and sometimes came across very arrogant I just wanted my things asap. Leesha just kept reassuring me and I am not the easiest person to deal with at times, but Leesah was very professional and patient with me. She understood how stressful moving is. Also Palmers Relocation staff a young lad who came to pack our things in Melbourne secure with bubble wrap and paper he did such an outstanding nothing was damaged during shipping and delivery. I received a tracker report update location of my shipment leaving Melbourne and arriving in Sydney and then Auckland Port and update from Palmers Relocation every movement. Customs then give the all clear with our things from container to then unload and last inspection clearance from Quarantine MPI Ministry Primary Industries. Its a waiting game but rest assured when you use Palmers Relocation, you're in excellent hands. Ask for Leesah Easton she's an absolute gun all other Palmers Relocation staff were also fantastic a really great team effort. I recommend Palmers Relocation to anyone who is moving, relocating no matter how big or small contact Palmers Relocation you won't regret it. Chances are you might even get Leesah Easton you blessed as I was. Many thanks to the Palmers Relocation team and Leesah your heart is gold. Happy New Year Leesah all the best. I will be in touch if ever to move again but I am in no rush :) you be my first call Warm Regards Brunella Takitimu

Arin Lal

Chadi Rachid

Roma Killeen

We used Palmers to ship a consignment of personal belongings to London. It was a seamless process and the customer service was excellent throughout. A big 'Thank you' to Leesah and the extended team. We would certainly use Palmers again and would highly recommend them to friends and colleagues. Their quotation was also very competitive!

Ben O'Neill

If you're lucky enough to get Alex and/or Louey (Not sure about spelling sorry mate) from Palmers, they are absolute guns! Super professional, friendly and hard working. Thanks for helping with a smooth move legends!!

Kathie Bengough

Great service. Very efficient and would highly recommend.

Alastair Robertson

Maria L

We just moved overseas and the experience of having Jason Afchal from Palmers just did everything a lot easier!! From the best possible quote (without hidden costs) to a complete and easy guide trough the whole process; updates at every step and finally the receiving of our goods in perfect order. What a great work!!! Thank you ??I would recommend and use this services again and again!

mark zvia

The team who packed and uplifted our home contents did a fabulous job and we felt that they both took great care with what they did but were also respectful of our belongings. We would highly recommend Palmers Relocations and would certainly use them again.

Layla Docker

I just moved my stuff from southwest Sydney to New Zealand with Palmers' assistance, and I must say that it was an incredible experience. It was a pleasure working with the Palmers crew, and everything I brought over arrived securely and without any problems. If you're planning a move, I highly suggest contacting them for a price, friend. They have outstanding staff to assist you and provide first-rate service on both sides of the ditch.

Nora Hanafi

Wonderful relocation service from Palmers Relocation - many thanks to Tina, Patricia, Lisa and Lucy for making my international move fuss-free!

Sebastian Gil

There is really nothing to complain about. Responsive coordinator, good communication, fast packages collection, and delivery in the same condition as it was collected. No stress, not hassle, everything as it should be.

su htwe

Veronica Meyer

I would like to sincerely thank the team at Palmers for great personal service when quoting my move. A difficult one to say the least but the team was able to provide all information in a quick and professional way! I highly recommend the experience.

Lauren Torrance

Amazing service! From the initial get-go with Tina, she was friendly and professional. I loved that she called me and had a conversation unlike other companies who just emailed sales templates everyday. Tina made the whole process so easy and I was also blown away at how good a value the service was. I was worried it would cost a lot moving internationally, but I was pleasantly surprised. The Tara who arranged the pick up was lovely and helpful, then the packers WOW they were great. Quick, energetic, happy and I didn't need to do a thing. Highly recommend!! Services: Interstate moving , Moving-related packing , Oversized-item moving

Peter Meister

The contents of our house in the UK were shipped to Australia, and the clearance and delivery was dealt with by Palmers. They dealt with it in a timely and professional manner and our shipment arrived safe and sound, and the two delivery drivers were helpful and efficient.

Lisa Marie

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value Honestly the best I could ask for! They were very quick at getting back to me with quotes, and booking me in for my move. The team that came out on the day were very professional and got everything done so quickly. I was very impressed and would use them again and again. Service: Moving-related storage

John Henry Architects (JHA)

Crispin Schneider

Great experience. But this does depend on which removal guys you get.

Kauata Pauu

04/12/23 - Hemi, Thy and Sammy arrived on time for the pre pack. They were very efficient with their work and took good care when packing our belongings. 05/12/23 - Hemi and Thy arrived early and did a great job loading all our belongings into the container without any fuss. They took good care when moving the furniture inside the house to avoid any damages to wall, floors etc. They were faultless and very professional. Such a great service and always smiling. Highly recommended.

christina tilston

Patricia BIdmead

Excellent communication.

W Louise

From the sales process through to uplift and then delivery we were extremely impressed with Palmers Relocations communication and commitment to the care of our personnel belongings. Importantly, I can write that nothing was broken or damaged and our furniture was delivered in a timely fashion. Both the uplift and delivery crew were extremely courteous and quick and in both cases the houses were not that easy to access! Luke from Sales and Jason from Operation...Bravo! You promised and you delivered. ( Plus....you were the most competitive quote).

Stefan Fotia

Great Company, Great Staff. Professional and always put the customer first. 5 Stars !

Roy Vandersande

Good service. Full disclosure. Friendly delivery boys.

Rosa Filipo

Last minute move from Sydney Australia to New Zealand. So far customer service has been amazing, after making the first contact with our consultant Tara and discussed our options, Tara provided all the information we needed and Plamers relocation offers pack and wrap, collection and delivery door to door, we were confident to move forward and have now left Australia. During this hectic time Tara has remained in communication with us, quick response, professional and very genuine. Thank you for your amazing service Tara, very much appreciated.

Marie Pailing

Excellent customer service from start to finish. We knew exactly when our goods would be delivered and the delivery men where polite and helpful the delivery was unpacked and checked off without issue

Stephen Nossiter

From quoting by Stefan through to the physical movers this experience has been flawless. Extremely professional. Although every so slightly higher priced than the other 2 quotes we got to move a fully furnished 3 bedroom house from Melbourne to Wellington NZ, this was worth every penny. The manager Kieran rang yesterday and said they were able to play Tetris with our shared load stock and got it all into the original dedicated container and therefore got a refund for the space we didn't use. I bet the other companies wouldn't have mentioned that. When we move back we will certainly be using Palmers for our relocation. Thanks guys and girls.

Dave Lehane

Kathryn Williamson

The team from Palmers was excellent from first contact to the end of the two day move. Extremely responsive and good problem solvers when we had a couple of plan changes. Even did a walkthrough of new property prior to any unloading ,pointed out and photographed some minor issues that we could note on our condition report with real estate agent. Excellent and unexpected. Very happy that we chose Palmers.

carrie omalley

Aaron Wright

David Keen

Kieran and his team at Palmers went above and beyond when we had a crisis with our shipping. His customer service and professionalism was second to none. We can not praise Kieran and his team enough for their dedication to getting out shipment sorted and us back on the road, especially on a weekend. You will not regret shipping with Palmers!

cgc jhanjeri

Highly recommended

Gabrielle Jean

I am belatedly posting this review, but after seeing some of the recent negative reviews wanted to note my own experience with Palmers Relocations. I cannot recommend them highly enough!! I hired them to pack up and ship all of my things from Melbourne AU to Boston USA. The team did a 10/10 job carefully packing Everything, large and small including high-value fragile furniture and other items. My contents were put into a container just for me, and shipped to Boston. However, my circumstances changed and I ended up staying in Melbourne. Palmers re-shipped my container from the US back to Melbourne, and unloaded my stuff at my new house. Despite all of my worldly possessions literally travelling around the globe, not a single thing was broken, scratched or damaged. On top of this, they were incredibly responsive, helpful and professional throughout the entire long process. I am a huge fan of Palmers and encourage anyone needing moving/shipping to use their services.

Jessica Ryan

Very impressed with the service provided by Palmers Relocations during our move from Melbourne to Brisbane. Ron was very patient and helpful throughout numerous emails and phone calls. The guys arrived on time for pickup and stacked the container well - any loose items were put into larger boxes or wrapped up in blankets (including the dogs bed!). Delivered was delayed a few hours as a result of the QLD flooding so 4 guys were sent instead of 2 for unloading to speed up the process. Palmers were more expensive than other quotes received but they provided excellent service. Highly recommend!

Jeet Bahadur

kerry Meehan

Checked what the scope of work was, amended the quote accordingly, then on time, for pick up, highly organised and efficient. Good service - that's the chattels loaded, now the freighting and unloading - more to follow

Sam Geare

They were very efficient and effective. They delivered my products safely and was so quick with the delivery (once customs finished their part)

Marcella Molina

Graham Patterson

Today Alex,Karl and Louie packed up our house and arrived on time with smiles on their faces and packed and wrapped and loaded our furniture professionally with the minimal fuss. Great job guys thanks again

ELIZABETH MORROW

I just have to share what an exceptional experience we had with Palmers. We had a big move from Burradoo to Killcare. The team both in the office and on the road were fantastic, so professional and helpful. Our move into Killcare was challenging but it was all done with efficiency and a smile. I could not recommend them highly enough. Many thanks Liz and Trevor

Vinny Tam

Jason and Shanice are amazing! They are so helpful and friendly, helping me throughout the process of moving our stuff from Melbourne to Perth. Thank you so much to the staff who helped with the packing up too,they did their job professionally! Highly recommended their interstate removal service.

Sharlene Dowdle

Did a good job with my move from Australia back to Canada. There were few vessel delays before the container got shipped although it was not Palmers fault as the ship got booked straight away and I am sure many are in the same boat (literally). They kept me informed about the situation and any changes. Happy with the service, my stuff arrived in good condition, nothing was broken and damaged so overall cannot fault the service.

ken chan

On time, fast and polite, thank you

Surjeet Kandasi

cian beirne

Moved from Melbourne to Ireland during the pandemic and very happy to have used Palmers Relocations for the removal process. Kieran was excellent from visiting to provide a quote all the way through to providing paperwork I needed in Ireland. Household items professionally packed collected and delivered door to door which was ideal and easy car drop off and pick up. Highly recommend Palmers Relocations.

Iain Doherty

A perfect relocation of my belongings from New Zealand to Australia. Great price, always communicated so that I knew what was going on and a delivery timeframe to make life easy. Great firm and highly recommended for their professionalism.

Alison Kennedy

Hi I would highly recommend Palmers Relocations have been dealing with Tara, she is quick, efficient, friendly. Im relocating from Sydney to WA house and car and dog at fantastic price. Thank you Tara really appreciate all your efforts :)

Dominic Joseph

Quality service. Good communication. Friendly staff. Highly recommended.

Canute Dsouza

Fast Reliable Friendly staff and Very helpful in all aspects.

Graham Sachse

The.Palmers team were fantastic at all stages of the move. Helpful advise. Professional and thorough. But huge credit to the packing team. Great guys. Happy in their work, they did an amazing job with care and experience. Don't absent mindedly put something down or it will instantly wrapped and packed. Thoroughly recommend Palmers for the OS move.

Juvy Bodino

Palmers Relocations is highly recommended. From the time they surveyed and delivered the goods, they are all very professional. A big thank you to Kieran, Enrique, Diego, Trevor and Luke. Communication was done in a timely manner, packing and unpacking were excellent. Extra credit to Enrique and Diego who worked so hard to ensure this is smoothly done. They are both very friendly, responsive and extremely helpful. There are some minor hiccups but was dealt accordingly. Palmers Relocations made my move to the regional area much easier and a positive one. They even allocated a box for all the powerpoints, cables and remote control - Brilliant! Keep up the great work Team. May you continue to keep the trust of your valued customers

Kelly Irwin Rutty

Everything was fantastic! James in the office was really helpful and returned emails quickly! Delivery and unpacking of the shipping container was quick and painless. Nothing but good things to say about Palmers Relocations!

Graeme King

I moved from Hong Kong to Sydney and Palmers looked after the Sydney part of the move. Apart from a small issue of customs delaying things everything was very smooth. Palmers kept me informed every step of the way

Dj Views

Peter Whitton

Positive: Professionalism , Punctuality , Quality , Responsiveness The team that can to do the packing & removal were excellent and they did a great job Services: Local moving , Moving-related storage

Yasmin Ashraff

Great service with clear and regular communication. Thank you.

leeanne forrester

Wei Zhou

Palmers Relocations helped my family relocation from Malaysia to Sydney, Australia. In total 90 boxes to be shipped, none of them were broken without items being damaged. I'm really satisfied for the company's excellent sevices and professionalism. Highly recommend for potential customers to choose Palmers Relocations. Wei Zhou

Siteng Wei

Damien Nolan

Great crew of removalists, very friendly and efficient. Get in and get the job done with no fuss.

Victoria Beckett

We used Palmers Relocations to move from Sydney Aus to Auckland NZ. We obtained quotes from a few companies and Palmers not only were the lowest price but also the only company to explain what was happening with freight due to COVID and international freight delays and port congestion charges. No one else even mentioned that there could be additional charges or included this in their pricing, Their sales consultant was very knowledgeable about what we could and couldn't take back in NZ and sorted all paperwork and quoted insurance a few different ways for us. She even told us and explain the way we could take all our Australian wine collection into NZ without having to pay any duty! The pack up crew were exceptional. They were friendly and professional and before starting anything made sure to go around the house and get us to point out what were our valuable items in terms of dollar value and sentimental value to treat with extra care. They explained their marking system of noting existing wear and tear for any future insurance claim. They turned up when they said they would and even called in additional resources to ensure they got packed up in a single day. The move/export coordinator kept us updated on the status of our container and attempts to book this on a boat. As this was during covid and with the resulting port congestion this was a volatile time to try and pack up and move. They called me on more than one occasion to give as an update on what ship they were trying to get us onto and their estimate ETA of the container back into NZ . Once we did have our ship confirmed, they sent us updates right until the container was on the water and then their contractor in NZ (Van Lines) took over who then sent us updates in the form of essentially a track and trace of the shipping boat and once it landed updated us on the customs process and end delivery to us. NZ Van lines were fast and efficient unpacking Auckland side and we experienced no damage to any items. Packing up your entire life and putting it into boxes to then ship overseas is not an easy decision and the decision over which company you trust to do that packing and actual moving is also a huge decision. We are so glad we went with Palmers as everyone was super friendly and explained all details to us along the way. Communication from both Palmers and NZ Van lines were clear and meant we could make arrangements on what we needed and for how long before our stuff got reunited to us. We will definitely be using them again if we move back and would recommend them to anyone thinking of making the same life move from Sydney to Auckland that we did.

Daniel Ross

We had an exceptionally positive experience with Palmers, who handled the Australian component of our UK to Australia move recently. Michael was clear and responsive in all communication, and the removalists on the day were hard working, friendly and followed all covid guidelines. I can sincerely recommed Palmers based on our experience.

Pila Visesio

carmel cooper

While I felt like I was climbing a mountain of moving - interstate - Tara made it all happen like riding a wave. I couldn't have done it without you Tara. Big thank you to you and your team. How many emails does it take to pack a box? Ask Tara, she's read them all!!

suzie Q

From start to finish in Melbourne the boys were amazing highly recommend they are professional, Cheap & did an amazing job.

Jim Lawrence

joshthescrub

Friendly, professional and easy to deal with. Got 33 boxes shipped from Hong Kong and all arrived quickly and in good condition.

Paul Bloxsome

Kept us informed throughout the process. Value for money and - most importantly - our boxes arrived on time and undamaged.

Natasha Freeman

I used Palmers Relocations to move from Sydney to London. Staff were very helpful and the Removalist were even better. Would absolutely recommend to all and use again Thanks Palmers

Manuel Pavia

dennis jones

From first contact with the office team to the guys that delivered on the day every step and person that I dealt with was friendly, helpful and made sure I was getting what I needed from the move. The guys on the day with the delivery made what could have been a very stressful time a smooth and easy day.

Auspec Energy

Great company to deal with.

Katy Carpani

Jepoy

I got my things today, in very good condition, very reliable and timely, it was a bit pricey but worth the price.

Eva Loriterm

Moved to Scotland on a recommendation to work with Kieran at Palmers Relocations in Australia. I chose to use their services after they visited my home and gave me several options which helped me budget also. When my items arrived in in Glasgow, I received a message their partners called Purdie Worldwide who were also professional and helped with customs clearance and delivery. On the delivery day the team arrived on time, were polite and careful with the items. Great service!

Suzanne Seaton

I have been most impressed by the excellent service provided by Palmers Relocations. Having lived in my home for 47 years I experienced an enormous emotional wrench selling my house. I chose Palmers Relocations on the recommendation of a family friend. Palmers Relocations packed my entire house up in one day and the following day uplifted all the furniture and boxes and relocated them to their storage facilities. I also had the house cleaned using their recommended cleaners. I highly recommend their services.

Simon Durmanic

Kentin Jonali

After selling my house in May, I decided to go overseas and spend couple of months in Europe (still here travelling) so I hired Palmers Relocations to do the move from my house into their container and taken to their storage. They can store containers indoors which is a bonus as I was worried about moisture and weather but they also gave me a discount for storing long term which was nice. Good people there, friendly and understanding so as promised I wanted to give them a positive review for their positive customer service and approach. Good stuff Palmers

Danielle Krivan

We were very happy with our experience with Palmers. They transported several boxes from the U.K. to Australia for us, and everyone we dealt with on both sides of the world was very friendly and professional. Highly recommended!

Craig Duscher

kimberley morris

I went with Palmers over several other companies to move from Melbourne to NZ because of the excellent communication and friendly service. Their quote sat in the middle of my other quotes but the service sealed the deal. They provided all packing materials and packed my items with care. The pickup driver was friendly and helpful and the customer support centre are always lovely to speak with. Huge thanks to my consultant Marcela who was an absolute breeze to deal with. I know my things are in great hands and I will recommend Palmers in the future.

Bryn Parrott

Palmers were the lowest quote to shift us from gosford new to Adelaide by rail shipping container. The packing team arrived on time at 7:30am to pick up our prepacked stuff and finished by 11:30. The container arrived on schedule on 3the march and was delivered to storage facility on 6the as requested. Again the unpacking team arrived on time (allowing for traffic congestion) and unloaded the container within a short time. All in all palmers provided an efficient and timely service. All that one can ask.

Dianne Hubbard

Professional and reliable delivery with proactive and responsive communication at all stages of the overseas move. Everything was handled perfectly!

Manal Saad

Thank you for checking in, our experience with our move with Palmer's relocations was seamless, well-organized, and stress-free, thanks to you and your team, it was an excellent job done. I would recommend everyone to use Palmers relocations.

Shanker kunju

Good service

Danielle Leithhead

THANK YOU SO MUCH Palmers Relocations for making my interstate move so incredibly smooth and stress free. Not to mention the most affordable option. If you've come across Palmers Relocations for an interstate move, congratulations, you don't need to go any further. 1. The staff that assisted me in booking and organising my move were top class, and ready to answer all of my questions with timeliness and concern. Can't fault their communication through the whole process and they were lovely to deal with, each time. 2. To the actual guys doing the heavy lifting and the truck manuevering - you guys are seriously awesome. Ive never seen a group work with such efficiency and care, and they did everything to make sure my items were looked after. 3. They provided a door to door service, including storage, and everything was accounted for an intact at my new place. 4. Not the mention the price - literally $1K cheaper than most of my other quotes. Thank you again.

Georgina Gordon

I used Palmers to ship household items from Sydney to Singapore and the whole experience was fantastic. We reached out to a bunch of shipping companies for quotes and time estimates, and Palmers provided great value and also time certainty. We were given an estimate of 10-18 weeks from packing up the house to delivery in Singapore, and our stuff arrived at the 12 week mark. Communication along the way was prompt and clear. Based on our experience, I would recommend Palmers to anyone relocating overseas!

Adam Grieve

Thanks for a hassle free experience. Moved from Melbourne to Darwin. Good price for a move that is not cheap. People at both ends were friendly and professional. At no time did I feel untrustworthy of the service. Thanks also to Shanice and Leesah for their responsiveness and efficient communication in managing the move. Good Job.

Ayman Ahmed

Very good service

Kerry Durrant

We were assigned Palmer's relocations as we had a shipment arriving from the UK. We found them to be very punctual, friendly, professional and took care when putting our belongings into our storage unit. We couldn't fault them & would highly recommend them. Jesse was one of them and his partner was from NZ...I feel terrible for not remembering his name. They rocked and are a credit to the company.

Jessica Williams

Excellent communication and the delivery of shipping was seamless. A big thank you to Eddy and Tim who were fast, efficient and so polite when they delivered our shipping and unpacked. Very professional.

Justin Newton

Good coomunication

energy zyty

I shipped 10 carton boxes from melbourne to US, all goods is good, no damaged. The staff give quick response if you have some questions. Their service is excellently. Thanks palmers.

Riimuru Tempest

Moved from Sydney to Auckland. Move was great and cannot thank Palmers enough!

Lucy Neil

Our rep that came to quote- Coral was the best. She was spot on with what we could fit and price was reasonable. She even gave us tips on packing our goods. She is very knowledgeable and an asset to palmers. Jason was our dedicated agent doing behind the scene work. Very nice friendly and detail orientated. Great care was taken with every item we had when being loaded on the truck. They wrapped in clean blankets any items that may be scratched or dented. They were friendly courteous and took there time getting everything in the 20ft container. Best tetris players ever as there was not a spare centimeter left in that container that wasnt filled. They literally got everything in including some extra heavy bulky last minute items. All done with minimal fuss and stress for us. Very professional company I would recommend to all.

Arnaud LEOURIER

Angela Vella

Moved a few pieces of big furniture from NZ to Sydney, the guys were amazing at both ends, coping with stairs, awkward big heavy pieces and were quick and efficient at packing/unpacking, price was competitive and I was happy that it all arrived with ease. Communication was great throughout as well. Would use again domestic if the price is right.

Linda

The team were fantastic. Very efficient and polite.

Jo Skender

We employed Palmers to handle our relocation from Sydney, Australia to Zagreb, Croatia. I dealt specifically with Jason from the operations team, who was very responsive and helpful with all of my enquiries. The boys from the uplift team were very polite and efficient even after a very long day. Our goods arrived in Rotterdam in a matter of approximately 9 weeks from dispatch. Palmers partners in the Netherlands, Hazeleger were also highly efficient in road transportation to Zagreb. This has been a very positive experience for us and all of our goods arrived safely, very well wrapped and intact. Thanks again Palmers for an excellent job well done. Highly recommend !!

Neil Parkin

We did not know the company but were recommended to it by our Shipping Agent in Spain. Palmers contacted us close to delivery and responded professionally and fully with our requests for information. (It was a BIG move for us from Spain to Melbourne and we were very concerned as they held all of our home in their container!). We negotiated a good day and time for the delivery and they arrived on schedule. Their two guys worked hard and intelligently to put our bags and boxes in the right place, and take away any packaging that was unusable when they left the house. The company had obviously worked with the Custom and Border people and any packages that were checked were repacked well. Apart from a couple of very minor and possibly-expected breakages everything came through in good order. We would recommend them highly and are grateful for their help and service.

Sarah Thomas

I had about 30 boxes and some furniture in storage at Chullora for a year before shipping it to the UK a couple of months ago. It arrived last week - all in one piece! - and I have to say the professionalism, help and quick responses from Sarrah Kazi made a really challenging move so much easier. She is an absolute saviour. Also, I when my goods arrived here, I could see that a couple of things had been repacked so the relocation team obviously went the extra mile to make sure all my items were safe and protected. You really want a safe pair of hands for such a big journey for all your possessions and I wouldn't hesitate to recommend Sarrah and her colleagues for being absolutely the right people to trust with all your worldy goods! Thanks so much to everyone at Palmers.

Anna O' Keirne

Tiago Figueira

Andy R

Excellent services! Highly recommended if you are looking for international movement / relocation. Special thanks to Diana Crossley and her team. :)

fred bear

Great reliable service

Manfred Kasch

All People I have spoken to where very nice and helpful , now I will see how the move is going to the end . Thank You Donna and Tara.

Milorad Susilovic

Very good and prompt

Rince Leen

Joy Davidson

Thank you Palmers - Lucy and Elijah - for your professional, caring and respectful handling of my precious goods on their return to New Zealand. Your friendly manner and great taste in music was greatly appreciated! Most grateful - thank you! JOY

Argiro Kontou

We used Palmers Relocations to move to the Sunshine Coast and we were really impressed. The packing crew arrived on the first day to pack (no small task) and the whole house fitted to my surprise into the container for QLD. Upon delivery, we asked for Valet Unpacking Service, so we don't need to do anything as my friend recommended it. Shelley and her team did an amazing job unpacking, putting everything away so I did not have to do anything at all. Definitely Recommend.

B Osl

The team that turned up were fantastic, friendly, efficient and professional. Would definitely call on them again for moving.

Aaron D. Biega

Smooth move interstate, no dramas besides the weather that is of course out of anybodies control.

Aida Studham

Boys were brilliant .packed quickly ...effiecient and polite .checked everything that left to return to my son in canada ...arrived early and very well mannered thankyu so much ..cheers aida studham x

Sasan Hamzeh

Absloutly really very polite professional people came to my place packed up and took into container promise to deliver on special date. They did deliver on time again very polite nice kind caring people came in unpacked took all the stuff to their place job done really nice quick and neat no damage to property very happy with them. Look at the end of the day they are a little bit expensive but hey every penny spent is worth it

Bob Perkins

Responsive to all contacts and the delivery crew were friendly, helpful and professional. Overall a great job ??.

Liselotte Winter

After finishing my university, I used Palmers to move back to France. I went with the shared container option as I didn't have enough to fill a whole container. Removalists were great - friendly, careful and efficient, delivery time was reasonable and the move manager sent me updates through the whole moving process. Great overall moving experience! Would Recommend when moving smaller shipments as it was cost effective overall.

Kate Griffiths

Many thanks for the excellent service. Ive been unpacking today and everything is perfectly intact, including my Grandfather's fragile glass lamp. Service and communication was faultless.

Kajal Choudhary

I have shifted my stuff recently with the help of Palmer's relocation services. The staff was incredibly helpful and proactive throughout the entire process. I am highly satisfied with their services, and I would highly recommend them to others.

Julie McDonald

Palmers Relocations.. All I can say is that it was a seamless experience dealing with Palmers. So many wonderful team members played a role & all I can say is that they are a well oiled machine. They definitely made the move home an easier experience. From Marcela who kicked it off to Leesah who guided me through the paperwork to Jess who made sure my bag arrived before my holiday to Portugal as well as the packers & delivery team. They are all rock stars.. If I ever move back Ill know who to call. Just kidding. Never doing that again. ?? Highly recommended..

Julie Cannon

Positive: Value Everything went smoothly and the packers were awesome and all done in a good amount of time. Service: Interstate moving

Geoff Rickards

Rachid Zeffane

We used ELL (Dubai) to relocate from the UAE. They were outstanding in packing and keeping us abreast of the various steps prior to shipping our belongings to Australia. Palmers reps were also very good at contacting us to let us know when our shipment was expected to arrive and when it actually arrived in Melbourne. We appreciate Mr Michael Brewer's assistance in the process. He was very good in communicating with us promptly to explain the process. Unfortunately, when the shipment was delivered to us first time there were several items missing (about 15 packs) - they were misplaced in the warehouse. They were delivered the following week (ie yesterday - 23rd August). All is good now except that, again there are items still missing, we have some personal clothing that were packed in 2 suitcases that we did not receive. I spoke to Michael and he said he will ask that they be located in the warehouse and delivered to us when they are found. We hope this occurs and would appreciate some feedback on when we should expect the rest of our belongings. Best Regards Professor Rachid Zeffane

Maureen Clarke

Very good friendly communication arranging packing and collection. Packing team professional. However packing and unpacking would have been easier if more large containers were used. There were too many small boxes.

Allen Scholtz

Laurie Savage

The contractors were booked for 7:00am and that's wen they arrived. They were fast, friendly and packed the antique China and glassware carefully and well. Communications with head office were a bit more sluggish at first but that improved. The American end was very bureaucratic and used printed PDFs that had to be printed, filled in and scanned, very 20th century! The Australian end was much more efficient in that regard and mostly online. Services: Interstate moving , Moving-related packing

joel birmingham

y

stella downey

Francis Nacpil

Anil Mishra

Friendly staff, helpful all the way and reasonable prices. Will have to see if my motorbike gets there and the help to get it started. So far a great experience as of 21 sep 23.

Sethuraman Ramasubramanian

Good and quick delivery of my internationally shipped items. Items were cleared from customs quickly and Palmer's did a good job assisting me with the process. They handled all of the formalities and I got my goods on time safely.

Greg Warland

On-time professional and courteous team

Eimear Connolly

Kate Salazar

This review is based on shipping the contents of just one room from Australia to New Zealand. We were very stressed since due to border closures we could not go back to Australia and all our belongings were left there for more than a year. It was our first time dealing with an international mover. After getting quotes from different companies, we settled with Palmers because their salesperson Aaron was very helpful and patient in answering all our questions and assuring us of any worries we may have. Now the aftersales is where it gets complicated. We knew and expected Covid would setback our shipment but even so, our shipment got VERY delayed. From the time they packed and picked up our stuff, we only received our belongings after almost 7 months. I do understand this due to not a lot of people moving or booking shipments because of Covid and hence, our container not getting full. The issue with them is that during those 7 months of waiting and worrying, you don't get any updates initiated by them. You have to call or email them and if it's email, sometimes replies takes days. There is no empathy as well from them, you will only be told the container is still not full or that basically the timeframes are just estimates and not guaranteed. The good thing is their partner company here in NZ who delivered our shipment was very good and responsive. With regards to our belongings, most of them were okay except for one fragile item having some scratches. Overall, I wish Palmers would improve on their aftersales or customer service team. Reading the other reviews here on Google it seems to be a common sentiment among their clients.

John Bensch

JP

I dealt with Leesah who was very friendly and responsive but unfortunately Palmers' contractors failed to deliver my things on time. We had asked for early December and in late December, we got confirmation that everything was in a warehouse 40 minutes away but none of their drivers answered their phones and were unable to commit to a delivery date. I had to therefore hire a moving van and go collect my boxes myself.

Joseph Conneely

Although the initial process of engaging with Palmers was wonderful and straight forward, the service from packing to delivery, has left us feeling really let down. Although quoted for edit* 6cubic meters, it eventuated that we had an additional 4 cubic meters (approx) this was calculated once items brought back to their warehouse, and as we were moving overseas two days later, we had no time to go and see why the initial quote had blown so out of proportion, and had to accept what they said, even though when they arrived to pack up they had enough boxes for our initially quote, we were 4 boxes over. We then paid for a detailed individualised insurance cover - which has proven to be useless to us, at no point was it discussed that we would be opening a business once landing overseas, and no time to unpack within 30 days. As we have finally started unpacking - many, many items are broken, shoved haphazardly into boxes, ceramic family heirlooms placed directly on top of others, ladles still inside tureens with no packaging, etc, etc, glass jugs smashed, engagement presents ruined, photo frames smashed. Once contacted, it turns out nothing we can do, and they are not showing any remorse or care for how they have treated our goods. Really disappointing, would avoid, as although competitively priced, we ended up paying more through (grossly overestimated) 'extra' items and useless insurance, and their customer service once the job has been accepted, is not customer focused. In response to your response, many boxes were hardly filled at all, and very poorly packed, many items were broken due to glass being wrapped in paper and placed in ceramic items etc, we itemised all items in the individual insurance quote. To re-iterate, our experience is : first contact very amenable and easy, follow up customer service was not up to par, we were not happy with the end result - and I would advise all people seeking to relocate to consider the following, have someone come out to quote, not over the phone, be specific on how your precious items are packed, and over see the packing.

Jag Khangura

We relocated from Sydney ???? to Vancouver ????. Palmers took 14 months to deliver our stuff, but nothing was lost or damaged, so I guess that's something.

Louise Crabb

Alan Milne

Atrocious performance. Whole home move from Sydney to Cairns. On arrival Cairns the unpacking guys called me into their van to show me the damage that had been done by poor packing by their Sydney employees. No protection or tie down of our large fridge. Both doors destroyed. On contacting Palmers they informed me you should have bought insurance. This was not an insurance claim. It was negligence on behalf of Palmers. Many stories of similar outcomes by this lot.

Matthew Ross

Very poor experience overall. We had items (watches, ipads, google home devices) go missing with no explanation and no recourse available. I would not recommend Palmers.

Sandra Cord

I would give this business a minus score big not possible. They destroyed some of my furniture and when I complained they refused to take responsibility. Mirrors smashed, gouges out of furniture and their packing service is deplorable.

marki makki

Do not use this company. My partner and I had several items stolen in our international move and we are currently seeking legal advice through the Australian Complaints and Consumer Commission (ACCC) in regards to Palmers appaling service. We are both teachers and we frequently relocate to fulfill international teaching roles. We have used several moving companies in the past, this was our first time using Palmers Relocations and we would strongly reccomend you do not entrust them with your belongings. I also recommend that you sift through ALL the reviews that are posted here and read those that are NOT 5 stars. Palmers pays their customers $250 dollars to post positive google reviews. Do not be fooled - we would never accept this bribe.

Alex

AVOID PALMER RELOCATION. Worst experience ever. After they picked up the stuff for an international move, they send me an additional invoice of 900 dollars because their estimate was wrong. They tried to charge me for the same insurance twice, I still got the email. I got the stuff delivered from another company Schmidt relocation. So they just send all the belongs to another company and I had to deal with them for the tracking of my stuff Who did I pay for the move?? Palmers or Schmidt???? What a joke The told me it would take from 12-15 weeks for the relocation. I took 24/25 weeks. A lot of boxes with expensive belongs went missing or maybe somebody stole it. I am talking about thousands of dollars and the offer me 300 dollars refund. The owner of this company just want to take your money and then is going to be your problem. The worst person I ever deal with.

galactic infotech

Joanna R

Worst experience with relocations company. To move our household interstate in June/July 2020, we obtained 3 quotes for full service relocation from 3 companies, all members of the Australian Furniture Removers Association. Palmers Relocation was more costly but we were sold on the detail in which the Relocation Consultant assessed our well organised household, assurance of expertise packing up and knowledge of the industry which was important given we were in the middle of a pandemic. We had called all the relevant public health departments on both sides and also checked with Palmers if anything else was needed given the pandemic. Unfortunately, things started to fall apart when it came to the work: the packing-moving team were sullen, did not wear PPE, and careless (cracked tv chassis, broken crystal glasses, broken washer, broken sit-stand desk, linen left unpacked, and excrement left in toilet). Worse, upon arriving at our destination - their destination partners had not been informed we were from Melbourne and when we said so, they refused to unload. Finally when we spoke to Palmers General Manager, he told us that it's our problem if their destination partners refused to unload, as Palmers have done their job which was to get us from A to B. We were and still are shocked at Palmers washing their hands off the matter. I took it upon myself to ring the COVID hotline who assured us and the destination partners that they can proceed with their work and that we we had and are following public health protocol. After 2-hours of angst, the unloading commenced and the destination team did a great job. I am deeply disappointed at the lack of job ownership, leadership and communication with their partners and clients by Palmers. In the last 15 years, I moved countries, interstate and homes several times and the experience with Palmers is the biggest disappointment. I would not relocate with this company again: things can always go wrong and it is how we response to work through those tough situations is what matters.

Chris Percival

Although Palmers were more expensive, I chose them to relocate me from Sydney to Port Douglas as I thought it was worth paying more for a premium service. Unfortunately I was wrong. My $1,800 tv was damaged beyond repair during transit. Their appointed insurer paid out $300 (cost me $577 for insurance), so I'm the only one out of pocket.

James Cassar

Every step of the way Jason has been useless, full of excuses why things weren't done, made us pay thousands more than first quoted and then became rude and fobbed us off. Our cars and container were supposed to be sent from Victoria Australia to Christchurch New Zealand within 2 to 3 weeks but took 12 to 14 weeks, which we paid extra to have brought over earlier but were only partly reimbursed for the delay. When our cars arrived they were both seriously scratched in identical places, which I believe was negligence (not accidental) so when I contacted Jason he just fobbed me off to their quality and risk manager Katie who simply sent me an insurance claim form. Im not paying an excess for their negligence but she persisted in emailing me again telling me I should lodge a claim but has yet to call me to discuss this matter. Just more fobbing off and carelessness from Palmers. WARNING: DO NOT ENGAGE THIS COMPANY UNLESS YOU WANT TO BE TRAUMATISED AND LEFT THOUSANDS OUT OF POCKET!!

Mahi Sunkara

We have received 20 feet container from India. To upload they have sent only 2 people to unload with horrible conditions like they can't unload all boxes as they don't keep stuff on floor. can't fix beds with more than 8 screws. We unloaded boxes to give empty boxes to them to dispose bcoz they are so rush. I don't understand why they are in rush and these crazy rules. You better communicate these rules to the company taking the goods from us. Overall it's not a good experience.sorry... You didn't do what is written in the contract. You can't unload a 20 feet container in couple of hrs.

Colin Broom

I share the views of other reviewers that I cannot comprehend how this company has achieved such a high scoring rating. I used Palmers in 2021 for an International move. The sales team were excellent before the move started but again thats where it stops. When the move started they just ignore you and no return of calls! Disputes over bank transfers for payment, unanswered correspondence, issues over quoted and then received insurance, theft of brand new items in packing, yes theft and refused to investigate, that's criminal! Poorly packed items, broken on arrival. It just goes on. We're talking $1000's dollars damage received a few hundred back! The local team in our overseas location were excellent, pity i can't say the same for Palmers in Australia. If you hear that name based on our experience run in the opposite direction!

Ellen Hookey

Critical: Professionalism , Value Dodgy, dodgy company. My household used them to move house and they significantly underquoted us and snuck in charges on top of everything. Customer service was awful as well. Very upsetting and stressful. Service: Local moving

Ashleigh Garside

I used Palmers to move my items. They made an error and did not follow the instructions set out via email. I was clear they were to follow the emailed instructions, I was unable to be present on the day, this was due to their inability to meet the original scheduled date for removal. They instead took directions from the person present, I had clearly stated not to do this. They didn't try to call me, or clarify. A piece of furniture was collected and moved to Sydney. When it was clearly their error, they simply threw back to their own T&Cs to cover themselves (being that you must indicate a person, not just an address for collection). Took zero responsibility for their mistake, the options available to me was to pay $2000 to have piece of furniture returned to where it was collected, $500 to have it destroyed. The piece removed, was a piece from my parents estate that had sentimental value, unfortunately, I had no choice but to give it away for free, as I simply couldn't afford these options. A mirror was also collected that was never indicated on the collection sheet and did not arrive at the other end. I didn't even bother to raise this with them as I knew they would find a way to blame me, as the customer. This mirror was a gift from my parents for my birthday years ago, it had huge sentimental value. Expensive, poor service.

David Caffery

Spammers

Anthony Miller

Removal service was reasonable but storage service unbelievably bad. Two antique items emerged with serious damage - feet broken off, mirror detached, timber split in several places. It looked like another large item had been dropped on top. They might as well have taken an axe to it. Repairs are costing us $2000. To add insult to injury, the company has continued to invoice us for storage costs months after the storage period has finished!

Alana McCambridge

Was given an estimate of 5-10weeks for our belongings, now that I contact them 11weeks later they say maybe by 16weeks your stuff will get on a shipment. Really wish we went with someone else for moving overseas, this is a joke. Avoid.

Brittany

PEOPLE BEWARE: YOU MAY NOT GET YOUR STUFF ... WE HAVEN'T! Palmers Relocation has NOT delivered on their core service and promise of relocating goods internationally. My partner and I have NOT received our delivery of boxes that Palmers picked up in June 2020 (delivery ETA: Sep/Oct), and they have changed the shipment dates of the container 5 TIMES on us. To boot, we were the ones consistently following up with them by email. Being an avid reviewer, I have held off on giving Palmers a review to give them the benefit of the doubt (with COVID/global logistics challenges), but we're approaching a ridiculous extension of time. Two of my friends who have also moved internationally received their shipments with other relocation companies within 2-3 months. READ THE GOOGLE REVIEWS THOROUGHLY We chose Palmers because of their high Google reviews, but now that this has happened to us, I question the validity of the reviews. I suggest sorting by "Most recent" and read through the reviews thoroughly and critically read for whether a review seems trustworthy. Do not rely on the aggregate score. The Palmers sales and support team are engaged, responsive and good at selling, but Palmers (as a business) can't seem to deliver on their core product: international shipping logistics, shipping goods from A to B -- which is the key thing we want from a relocation company. DO NOT RECOMMEND I'm so frustrated and highly disappointed with Palmers. They are far from efficient. I would NOT recommend Palmers to anyone looking for international relocation services. If/when we ever get our boxes, I will update this review. -- Update on Apr 18, 2022 Shipment date for April 5th did not commence, so we followed up once again. It has changed for the 6th time. Our shipment date has now been pushed out to April 28th

Galen-Marcus Mareli?

Terrible company! After losing some of our belongings on the docks in Melbourne, eventually sending them in a shared container, they also stole some items. I sent emails and threatened legal action. They over wrapped all our belongings charging us for extra plastic and paper, such a waste.

kozyr kozyr

Avoid Palmers Relocations if you don't want your belongings to be stolen. We have chosen Palmers Relocation for our international move because they have such a good rating. What a mistake it was! They stole my bag (the box with the rest of my bags and shoes came sealed), they don't know what a customer care is and all they can do is to pretend nothing has happened. I would give minus 10 to this thieves if I could.

Deepak Ghildiyal

I am very sad to say that our interaction with Palmers was not good. Our Shipment was from Melbourne to Singapore and we have not received all our items at the destination. On raising the concern about the lost items, we are always getting the response that it was not their fault and we signed the receipt so they cant do anything else. Lesson learnt is to make sure that check all the items before signing the receipt or conditionally sign it, as they keep on highlighting the point that it was signed by customer. It is very difficult to unpack and check the items and then sign it , which they used against us.

Janice Jiang

Worst experience ever! I regret so much that I chose Palmers for my removal. Zero communication from the operational team after I made my booking. I called twice the day before my move to find out the pick-up time, no one answered the call and nobody called me back even I left a message! Then I received a text message at 5:42am on the removal date, saying that the team will be here(but what time?!). 3 weeks after they picked up my stuffs, I found out my shipment was still in melbourne waiting for other people to fill the container before they can send to WA. The quotation indicates share service to be completed within 2-3 weeks time. But when I called the account manager, he said no control on the lead time if it's share service. The account manager didn't care about the client feedback at all, and was not trying to offer any help to improve the situation. THANK YOU Palmers for giving me such a MEMORABLE experience! Good luck for whoever is going to choose this coming for their removal.

nicky helow

A bit too expensive and however the service was good

Rich Williamson

Poor communication, had my stuff for 3 weeks and I asked for an update to help me with expectations since I've had none. I was given a one line response saying "sometime this month"which is just a push off. Not impressed

Ankur

Terrible company to deal with. Broke our furniture and never came back to fix things. Very unorganized and unprofessional. STAY AWAY.

Garrett Teske

Rose Sid P.

We are not sure if this is procedure? Our bedframes were just slapped with stickers, not wrapped - an example is the metal beam in the attached photo. The microwave oven was not boxed up as well. We were informed by the sales team that carton boxes will be used to pack our plastic containers. But as you can see, they only placed stickers on the plastic containers, and the plastic seals of these boxes were not secured by tape or some other appropriate packing material. We enquired several times during the packing process but were simply told repeatedly that they will be 'bubblewrapped' in their facility in Sydney, leading us to believe this is standard operating procedure. In contrast, our prior experience with Crown Relocations in the move to Australia was positive right from the start. For instance, our plastic boxes were securely packed in carton boxes in our residence before being transferred. Seeing how some of the items were packed by the Palmers Relocation crew made us wonder if they would be damaged during the journey. We do not have much confidence now and will change the rating once we are reassured by the office folks' that our items are really going to be repacked properly.

Matt Taylor

Palmers were engaged by my insurance company to pack, move and unpack my house, following a significant weather event. There are two sides to this company, the packing team did a terrible job, boxes were not labelled correctly and their inventory was next to useless. We have spent weeks trying to find things they didn't even write a consistent room name on boxes. After watching the way they were handling my goods I had to leave the house, it was a terrible experience. There was lots of swearing (including written on boxes that my kids saw), goods were stuffed into boxes crushing everything, all our outdoor furniture was stained and damaged after being dragged across the ground, boxes were crushed, equipment broken and they simply left whatever they couldn't fit behind, leaving me to sort this out. When they drove off, they took out a large tree branch with their truck and just left it on the road for the council to fix. On the other end, the staff who delivered were highly professional, courteous and friendly. They were meant to have more staff to assist with the delivery and unpacking (who didn't show up) but they did the best they could, albeit they did not unpack as agreed. They took note of some of the damage and advised us to take note of any further damage as we unpacked, and the company would sort it out. They were equally surprised with the amount of damage and the poor labelling of boxes, this made their job equally difficult. I have subsequently met with their GM, Kieran, and it's clear where this culture stems. Kieran did admit they did not allow enough time to pack (he blamed the insurance company for 'pressuring him'), thus it was not packed as they normally would. Unfortunately, whilst Kieran saw all the damage and said it would be sorted out, he has failed to make good on any of the damage, saying he has written a report and sent it elsewhere then avoiding communication, and advising I would need to communicate through his legal team. I have since obtained this report where he has declined to make good on the vast majority as they are 'still in working order' - despite being stained, scratched and smashed. For example, the supporting base that holds water to a basketball ring was smashed, however as the ring itself is serviceable, Palmers have only offered partial compensation - the fact that it could fall on my kids when unsupported is deemed irrelevant. Kieran is also stipulating the condition report, which I never saw nor signed, says there was pre-existing damage. This is completely false. Subsequent to this, a supposed Palmers legal representative made contact with me and advised they had been sent a letter 'regarding my small claim' and seemingly tried to provide advice to me. This seemed an attempt to make me find this process too difficult and walk away, I suggested they are better off providing advice to their own client. I would suggest exercising caution with this company and clearly would not recommend them. I am surprised at the number of positive reviews.

Charles Coote

Avoid, avoid, avoid. Hidden charges galore and will sneak extra charges in last minute. We moved from Australia to Ireland, initally the quote was good and we were happy to proceed with our shipment. The day before the removal we were notified that there was an "extra charge" and were informed that the operator we dealt with was misinformed. No compromise given to us and due to the short notice we felt stuck and went with the new quote. We moved in August 2019 and everything was delivered. We thought we were done with Palmers, however in July 2020 they charged our Australian account over $200 for nothing. Only for us having notifications on our Australian bank account we would of never known they debited us,as they never sent an invoice to us and they failed to explain what this charge was for. We followed this up and currently awaiting our refund, in the meantime I've advised our Australian bank to refuse any future payments requested by Palmers. If I was doing the move again, I would not go with Palmers. At the beginning their rate was the cheapest, but as mentioned earlier they produce these extra charges last minute and to top it off they will try debit you again once you are in another country. Go with seven seas or the other companies, they are more competent and trustworthy than this lot.

Thalia Stewart

I don't understand how they've managed to have such great reviews? The sales team are perfect, but once the sale has gone through, it's slack response times and a lack of accountability for internal oversights. They failed to communicate for 5 days leading up to the move, then cancelled with just 24 hours notice!! At the point of seeking to cancel and get a refund, they took $500 for cancellation and yet I don't get any compensation for their inadequate service?

Patricia De pino

It is the WORST possible company to ship your stuff. I can document everything I'm saying! I am still waiting for my belongings to arrive, which I send from Spain in June 2022. They do not contact you at all or give you explanations. You have to be way on top of them to get them to help you. you have to make extra payments. They said a delivery time but it is not true. very bad packing service. I want to claim this embarrassing situation and they say they don't have a claim form.

Ruza Ruza

I relocated to the UK on the 20th August 2019 I engaged Palmers to do the relocation. The admin staff were always professional and respectful when I spoke with them on the phone , a special mention to Chis Say , an absolute asset to your company . Also a special mention to the 3 guys that did the removal , absolute STARS , respectful and professional. I would definitely recommend Palmers Removals . Thank you Palmers Rose Blunden

Smudge

Palmers will make sure your cocktail umbrellas arrive safely, delicately wrapping them in sheets and sheets of paper. However your large items will barely be cared for. Every one of my large items was barely wrapped in protective packing and all arrived broken beyond repair - cracked tables, shattered status, broken mirrors and chipped bed frame components. What a waste! Delivery guys at the other end did a dump and run, leaving me out of pocket to have to have things unpacked and assembled by an alternative service. No apology, no compensation. No empathy from customer service or care for the goods that matter. You've been warned. Good luck! Thanks for nothing Palmers.

A D

Critical: Responsiveness Packed up a bench seat and put it back together with brackets missing which meant the seat was unstable. Tried contacting the company multiple times about fixing it but they ignored us. Had to pay a handy man to fix it. Service: Moving-related packing

Matthew Sargent

Truly awful service and communication when sending our packages overseas. Both arranging sending items and collecting them was a hassle. Watch out for hidden fees in order to collect your items! Make sure to read the fine print as they definitively won't mention them in their quotes. Would strongly recommend going elsewhere. Service: Interstate moving

Francois Demarche

Gave us high expectations, did not deliver! 2br house from Melbourne to Europe. NOT A PROFESSIONAL SERVICE POOR PACKING QUALITY UNRECOVERABLE DAMAGE WOULD NOT RECOMMEND Uplift was rushed and poorly coordinated, items incorrectly packed (washing machine, bicycles packed loose without protection together with other loose items) and the crew broke our dining table beyond repairs. Damaged items on delivery due to the above, insurance claim very lengthy and so many loopholes for them to escape liability.

fberchti

Moving to Australia from Europe, Palmers Relocations are supposed to service the delivery end to our shipping. Our shipping apparently has arrived in Australia about 3 weeks ago, which I was informed about by the European relocation company. Trying to get any kind of information or update from Palmers, since they reached out to get an invoice paid has been impossible. General phone line and direct lines indicated in Emails equally end in Voicemail Nirvana. I am using the term Nirvana, as actual Voicemails remain unanswered to date. Same story for emails, unanswered to date. And not surprisingly the fancy We'll text you function on the webpage does not get me an answer or any closer to having an actual conversation with a human being. I am not sure what else to try except knock on the office doors for some feedback.

Stefan Holst Milton Bache

First of all, for those who won't be reading the full review, let me make it very clear that I strongly recommend against entrusting Palmer's Relocations with your relocation project. Im not usually much for writing reviews, or complaining, but after giving it some thought I decided that I should write this, as I would have liked to have had this kind of information before deciding to place my trust with Palmer's Relocations. Our family had a big international relocation coming up, and had to find a shipping company to move our select belongings. We put a fair bit of effort into making the decision, since they would be handling our belongings of both monetary and affection value. Unfortunately, Palmer's sales rep was very nice, so combined with their high online rating, we thought we had found just the right company. They advised us that due to the Covid situation, we should expect 2-3 months of shipping time. After 2 months, our things had not even left Australia, and it took 6 months before we saw our belongings again. Communication about these delays was almost non-existent, unless we reached out for information. Palmer's had advised us that we were to let them pack our things for insurance purposes, and sold us a (rather expensive) replacement cost insurance policy. When we had received our belongings, we would unpack several items with significant damage, including an original aboriginal painting we had bought in Central Australia (we had even told them that this was one of the most important items to us). This and another painting had been packed canvas-against-canvas, with a sharp-edged chess board in between, tightly in a picture carton. The canvas and the paint was badly damaged. Other items, such as an almost-new king size mattress, had not been packed to undergo a 6-month shipping trip in various weather conditions, and the mattress was moldy and not something you'd be happy to sleep on. We also had to throw out a lot of clothing that had been miscoloured. We obviously expected that our items would be covered by our insurance policy. We only made a claim for some of the items, figuring that misc. clothing etc was hard to quantify. Soon after, Palmer's sent us a refusal, stating that all of the items were already damaged when they packed them, and none of the items could form part of an insurance claim. They referenced some code annotations from the packing list, which they had not explicitly informed us about. Apparently, they had marked the mattress as soiled, something you would have to find in the small print, code annotation description (they only verbally asked me to check that all items were on the list). They also pointed out that I had signed, upon receiving the items, that they were in the same condition as when they were sent. I asked whether they expected me to hold up the driver while I unpacked 7.5m3 worth of packed items. Their reply: well, then you should have added 'subject to checking when unpacking'. How would I know? After months of rather unpleasant conversations, in which I pointed out that they had mistaken about the artwork item number, Palmer's agreed to include our artwork in a claim, but only the cost of purchase although we had paid for the replacement cost policy. After policy excess, we only received roughly what corresponds to the price of the policy itself. There was a distinct change in the tone from when they were selling us the service, to once the items were underway. Palmer's are unwilling to take responsibility for their mistakes, and are more than willing to imply that you're dishonest and fraudulent. Their communication was not very pleasant, and felt deliberately slow and purposefully dragged out. Im sure that if our belongings arrived in good condition, I would have been happy with Palmer's Relocations, as I would not have learned how they behave when things go wrong. But it is exactly the unfortunate situations, where things go wrong, that one learns whether a company can take responsibility, and provide a professional and fair resolution.

Hannah Patrick

I shipped three suitcases with Palmers relocations at the beginning of July, and am still yet to receive them despite being told it would only take three months maximum to receive my shipment. Whenever I contact them to find out the progress of my items they either ignore my emails or take weeks to reply. At this stage I feel they have lost my items, I would not recommend! My friend used a different provider and shipped later then me and they have their suitcases.

Simon Adler

Last Thursday 3rd August, my wife & I moved house. We engaged removalist company Palmers Relocations & it was the worst decision of our lives. They have no communication skills, or organisation skills. Our move was confirmed the morning before we moved including the packing. We paid them to pack for us!! They turned & had no knowledge of the packing!!! I called & called to sort the issue & nothing eventuated!! We are seniors!! I spent all day packing!!! & I shouldn't have. They broke a lamp that we owned for over 20 yrs, took a chunk out of a wall (which has now been fixed) & broke a portable clothes line The company was also supposed to deliver a dining room table & buffet to my nephew (which) he paid for. While unloading - I HAD TO SIT WITH THE TRUCK IN THE FREEZING NIGHT AS A SECURITY GUARD 3-4 HOURS We finished at 10.45pm & had diner at 11pm. Needless to say delivery to my nephew didn't happen!! Thankfully it was delivered next morning. We are all physically & mentally exhausted from this traumatic event. We are seeking compensation & as of this morning have heard nothing.

Kylie Davis

Do not recommend for International Moving! Words can not describe how completely incompetent they are. We moved from Sydney to New Zealand in February. Palmers have completely messed up our move. We received half of our household effects in May, 13 weeks after they were shipped (Palmers assured us it would be 6-8 weeks in the first instance) only to find out that half of household effects were still sitting in Palmers storage and hadn't even been sent yet!!! Palmers were very responsive when they realised the mistake and apparently "prioritised" this shipment. They advised us they were shipped one week after realising this mistake early June and sent us tracking details. We have been patiently tracking our goods on the boat and waiting for customs clearance.. Only now to be advised mid July, that half of our processions are still in Sydney and have not even left Australia yet and they had neglected to tell us. Realistically we are looking at receiving our goods in September 8-9months after they were packed, at this stage I am getting doubtful we will see these items ever again.