ELP Movers
4.80 ยท 343 reviewsReviews summary
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We take pride in being efficient and dependable, from packing and unpacking to uninstalling and reinstalling appliances to supplying moving boxes and supplies, our teams cover it all. So, whether you are searching for the best house, office, furniture, or piano mover in the Melbourne and Regional Victoria area, don't hesitate to contact us!
Areas serviced
Removalists Melbourne Removalists Northern BeachesVirginia Bennett
Edward and his crew were exceptional. Friendly, fast, efficient and overall first class. Made a stressful job so much easier. Thank you!
Joshua Mier
Leo & Leo did a great job moving for us
Anna Beggs
Our removalists Alvaro and Marcio were amazing! We could not have asked for better service! They were on time, efficient, and made the whole process so easy and stress-free. I cannot recommend them more!
Brandon Svetey
I had a great experience with elp movers. From the initial intro and quick quote, to the fast and efficient removalists who took great care of our stuff. The boys were both great and easy to work with and I would definitely use them again in the future and would recommend them to anyone who has to move there things.
Camila Rodrigues
Black Wanderer
Jozef Ribas
Vitor and Leo moved the items quick and with care (items were secured to truck and covered with material for protection) and were efficient with the whole process.
yasmeen bashmil
( My experience with Alvaro Jesse (ELP was great. They are hard working people and they moved all my stuff safely. Thanks a lot
Gabi Vieira
amazing !!
Walid Jamarin
Good service for Marcio and Alvero
Michelle H
I highly recommend ELP Movers!! Leo and Marcio helped me with my recent move and I had a great experience - they were professional, on time, helpful, quick and efficient, especially considering the amount of stairs involved with the job. My furniture and items were wrapped up safely and transported smoothly. Thank you for making my move a smooth and successful one!
Jo Kuys
Easy carefree move. Thank you!
Ana Carolina Raspa
Leonardo De Abreu Rodrigues
Memoria de Calculo
ELP movers were fantastic from start to finish. Priscila was a pleasure to deal with and made booking easy. She was professional and clear with her communication. On the day, Peter and David arrived right on time , and took care of our belongings from start to end highly recommended this moving company
Vincent Tran
The boys were very efficient and did a good job overall. Very happy with the service. Worth noting we re-booked a few days earlier to move up the schedule and was accepted last minute.
Jo Taylor
Leo and Pedro provided a very efficient service. They were courteous and great with communicating what they were doing and asking questions to make sure they were doing everything right. Very helpful and made sure all of our belongings were where we wanted them.
Andrew Dalley
This was my first time organising a removalist. You always here bad stories and never know what you are going to get. I must of struck gold with the 2 David's that helped me to move they were so professional and nothing was to hard, they were so quick and efficient. I couldn't recommend David & David and ELP Movers any higher, made this move a breeze. I will be recommending anyone and everyone I know to use them and make sure you ask for David and David.
Sarah Schepis
Fantastic service by Leo and Marcio
Brady - RavingRaptor
Shanky and the team did a great job, very kind & efficient.
Jodie White
Leo & Leo were great removalists and did an efficient job helping us move large furniture and many many boxes. Highly recommend their services!
Sascha Martin
Vitor and Nicholas were great with my move. Very friendly and personable. They were super careful and quick at problem solving. They managed to get all my furniture up very narrow stairs. They made the move stress free. I highly recommend!! Thank you.
Adriana da Silva
Alex and Leo were our movers today and done such an amazing job. We moved a 3 bedroom home and two offices and they were a pleasure to deal with, super careful with furniture and the house and attentive to details. Thank you both for a great experience, service and would definitely hire their service again.
Kewal W
Had a great experience moving houses thanks to these guys. They were on time and the moving went very smooth. It took less than 3 hours to move a 1 bedroom house including a long drive to the new place.
Nellie Nellie
The movers did an amazing job with taking good care of our items, moving efficiently and taking the stress out of moving. They were fantastic and friendly. Would use them again next time we move!!
Ruiyang Xii
Thanks to Vitor & Leo for helping us move house before the new year! They handled our stuff with care, and easy to communicate. We got narrow stairs for our first house, and they managed to help us out with moving two heavy mattresses! We were in a hurry for the next appointment with the Doctor, however, they finished the job on time without hassle. Thank you again for the service! Very recommended
Rakesh Shetty
Had a great experience with movers Shanky and Akash. Arrived on time and did all things perfect to the T. Would definitely recommend them to everyone.
chelo bacarro
By far the best service ever! The removalists were very professional and friendly, which helps ease the usual stress of moving. Highly recommend!
Yuri Bongalos
This is my 3rd move in the past 5 years (first 2 with another company) and without a doubt, Leo and Rafa were the best movers we've had! They arrived on time and were pleasant throughout the move that took over 5 hours. Highly recommend!????
Thiago Rocha
Priscila is a lovely person ... If you are looking for the best change company in Melbourne, hire ELP Movers. I made the changes with them, it was worthy of 5 stars! This team is brilliant
RuiZ Nicolas
Trang Nguyen
I had booked ELP Movers for 7am but there was an issue with the truck Vitor and Pedro were to use. They contacted me asap and kept me updated on ETA of 8am. They were very communicative, positive guys and they moved all of my items without many issues and with great care. They even came up with innovative solutions when we had minor bumps (figuratively). We went overtime by a bit but we were prepared and knew what to expect. Vitor explained the pricing completely to us at the end, it was very transparent with no hidden fees. The move went very smoothly and I would highly recommend these guys!!
Daniel Easton
Edward and Nicholas were absolutely amazing. I have moved four times and with four different movers and this has been leagues above all the others. Quick and careful, definitely would recommend.
Walter Scott
I recently used the services of ELP Movers and had a fantastic experience. The staff was incredibly friendly, patient, and caring throughout the entire process. Special shoutout to Vitor and Jesse, who were absolute rockstars as our movelist. Their pricing and fees were fair, and the communication was exceptional. Overall, I highly recommend ELP Movers to anyone in need of a smooth and stress-free moving experience.
Tepa Metuariki
Alvaro and Leo were awesome, arrived and finished the job in good time. They stacked, racked, packed and unloaded a 3 bedroom home nicely. Highly recommend ELP Movers. Obrigado ??????
Jill Sung
Shanky, David and their team were very efficient and pleasent to deal with.
Brad Immermann
I had Edward and Omar help with our move and they were amazing! Super efficient, careful with our belongings and really took care of every aspect of the move. They even went out of their way to drop off an item of mine that I had left in their truck. Couldn't recommend them and team more.
Livia Togashi
Moving can be a stressful process, so having a reliable and careful team to assist me on the move, was a significant difference. It's especially wonderful that they were friendly and took good care of your belongings from start to finish. Highly recommend ELPMOVERS!
Katie King
Leo ans Victor were fabulous worked all day from 7am to 6pm. Everything arrived in perfect condition and they were a great pair to work with. Thank you so much. Could not have moved without you
Kate P
This is the best moving company I have ever used, Alex & Gabriel were so efficient and made the whole move very stress free. They arrived at 7am on the dot! They are clearly very experienced and moved everything so smoothly, including a huge mirror which is usually a nightmare. Highly recommend!
Jesse Fernandes
Leonardo Goivinho
JAMES DUNPHY
Really good services, polite, did not take breaks until the job was done, helped me move everything I needed.
Andrew Smith
Vitor and Jesse were awesome. Very professional, very efficient and really nice guys. They took great care of moving our items and really helped us out. Two hard worked who I would highly recommend. Thanks boys!
matsunbk
Edward and Vitor helped us for the removal. They are lovely, humble, fast and efficient. Will recommend 100%.
Joice Rotolo
Lisa Auld
I would like to thank Leo and Leo for a stress free moving of my mums house. They were extremely careful with everything and so abliging to help us out. Would highly recommend them to anyone. Thanks again Leo and Leo
Jan Kabatek
Our move went very smoothly thanks to Leo and Nicholas. They were very careful and attentive, making sure they got everything right. Thoroughly recommended!
Tommy
Really great service. We had Leo and Leo move our things and they did an amazing job. Tetris skill on point!
Tania Dickson
Shanky and AK were very efficient and took great care of our belongings. Would definitely re Them and use than again!
Honey Yeates
I am very happy to report on a very well executed move recently to a difficult site. The movers were highly efficient and packed everything into the truck very professionally. Juan and the team were very pleasant, courteous and careful with all items being moved, many very heavy, fragile and precious. Everything was delivered in perfect order. I am very pleased to recommend ELP Movers Sydney.
Lydia Burns
Leo and Nicholas were fantastic with our move. After 10 years in our old place we had accumulated a lot of stuff, the two were great at moving everything with care, even on a rainy Melbourne dat. Happy to recommend for anyone looking to move.
Sharon Rapa
Shanky and Akash were brilliant in helping us to move to 1.5 hours away, from Melb to Geelong, plus a stop in-between. Our precious furniture was well protected and both men were happy to assist with assembly of furniture too! Will be using their services again when needed! Thank you guys!! ?? ??
Vinicius Monteiro
Positive: Professionalism , Punctuality , Quality , Responsiveness , Value They were fantastic, professional, courteous, efficient and careful with all of my things. Very hardworking guys who were lovely to deal with. Great Communication from office was also very good, pricing information was completely transparent. I would definitely use them next time. Service: In-state moving
Curtis
Edward and the team were great, very efficient and was faced with a challenge but worked through it with no issues
Sandi Webber
Edward and Pedro were amazing! They arrived on time and left once all the work was completed, over 10 hours! They were careful moving us out and in. NO DAMAGE. They labeled everything and asked questions and clarified when unsure, polite and treated us respectfully. The quoting process was very easy. Highly recommended.
Christian Oblak
Vitor and Hafa were excellent movers! Also thanks to Martyn in the office. From the first call to completing the job - this is the BEST moving company we have ever used! If we ever have to move we know who to call. Thank you very much for your amazing service, happy new year to all the team.
Ben F
Edward and Pedro were amazing!
Michael Behmer
Leo & Leo from Elp Enterprises were fantastic, helpful and very professional in helping us move. Would highly recommend them to anyone.
Chris Walsh
Big thanks to Vitor and Pedro for their friendly, fast and efficient service. Made the move an easy process from start to finish, highly recommended!
Cat Scott
We have used ELP movers in the past and once again the ELP team did not disappoint. Leo, Marcio and Leo were well mannered 'prompt and happy to assist in making our move easy. We would recommend the three lads and ELP to others. Highly recommended ***** Jock and Cat Scott PS the lads liked our dogs :)
Haydn Noble
Shanky and Jacky did a great job, incredibly helpful and friendly - highly recommend!
Charles Rinaldi
Great service! Alvaro and Augusto were great they worked hard to get the job done with a smile on their faces. Made the process quick and easy!
Rick Hales
Excellent move by Leo, Nicholas, Rafael,alvaro
Tyson Alcock
Eduardo and Francisco of ELP movers were fantastic. James who took booking was also very helpful. They were on time, friendly, very organised and took great care in moving my furniture. I was so incredibly impressed and would highly recommend them. Thanks fellas
dr voice
Edward and Omar Amazing Removalists and amazing people!!! Made the moving experience seamless! Highly recommended!!!
Sarah Bufton
Leo and Pedro were amazing! Moved from Melbourne to Ballarat, went above and beyond ! Highly recommend. Thanks guys :)
Matthew Bishop
Edward, Jesse, and Omar did an amazing job today with a difficult move up 3 flights of stairs! Really happy with ELP Movers and the entire experience - highly recommended!
Karl Smith
Vitor & Pedro were amazing helping us moving. So friendly, hard working, and fast. Excellent, caring service. Highly recommend!!
Mia Bacalso
Thank you Marceo and Leo for being very efficient in helping me move my stuff today. They were very careful with the fragile items. They got the job done in less than 3 hours for a 2 bedroom apartment. Please give these guys a bonus for working hard! Thanks again :)
Toni Hope
EPL Movers did a great job. They arrived on time. They were professional, careful, friendly and really nice guys who made it a stress-free move. They worked hard and finished the job in the allotted time as quoted. I would highly recommend EPL Movers.
Anoma Wijesundera
Edward, Pedro and team moved all my furniture including antique wooden wardrobes and other heavy and irregular shaped items exceptionally well with all due care taken to ensure all items were moved without damage and in short time as I had a same day sale and purchase settlement. The team were very friendly and accommodating of all my last minute requests as well! I highly recommend them for your next move!
Ken Valdejueza
Great communication from their head office. The removalists Leo and Leo were great! They made the impossible possible. Highly recommend
Alex Vale
Good customer support and easy to organise all round.
Igor Dejanovic
Leo, Victor, and Rafael from ELP MOVERS, Guys did an amazing job, very professional and polite. Highly recommended.
Mootam Diary
This is the best removalist company in Melbourne.
Matt
Awesome job by Alex and Rafa. Everything moved with care. Highly recommended!!
Benjamin Carling (Carling)
David and Lucas were very professional and careful with all my fragile things .. they worked so hard , I'm very impressed . Will definitely use them again for the next move. Thanks guys ??
Julia Avancini
Vitor and Nicolas were very helpful and did a great job helping me moving out! Very careful with all my things and Vitor managed so well the job. Also he was great communicating with me during the whole process!
Yasser Maba
Best movers
Nigel Pover
Absolutely amazing service, Alvaro and Leonardo were top notch, could not rate them high enough, great job thanks guys.
vitor hugo ferreira
Andro Firmansyah
Two gents Leo and Nicholas, rocked up and asked me what I needed moved even though I wasn't able to fully prepare an easy load they were able to get the job done with moving all my heaviest furnitures, electronics along with my assistance they were both professional and very patient they even asked if there were anything else, exceptional work by these two lads! I recommend ELP Movers and I will for sure go with them in the future, the price is also fair. Thank you ELP!
Mathew Koshy
Alvaro / Jesse were the best!!!
Eileen Gourley
Kept me well informed, and were able to accomodate my late changes. Leo and Marcia were both very helpful, pleasant and efficient. Great work guys, thanks!
Thalis Moretti
Super happy for hired ELP to do my move. Alex and Eddy were on time, friendly and nothing was an issue. Absolutely recommend
Joao Pedro Martins
Paul Fullarton
Big shout out to Alvaro & Lucas - they were right on time, carefully packed everything on to the truck and worked hard from start to finish. Definitely the best and easiest house move that Ive been a part of. Cheers.
Haya Awni
Highly recommend! Thank you Nicolas and Leonardo.
Brian Hunter
Alvaro and Joao were great. Very polite, and worked consistently throughout the whole move.
Fernanda Goulart
Great moving company, ELP MOVERS , remvalist team , made our moving with care , also after Que hire their end of leasing cleaners ,left out place super cleaned
Andrew Belli
Leo and Edward were fantastic. Treated our furniture ect with great care, and worked very efficiently and were very punctual.
Pramod Jayaram
Shanky and the team were very professional. They were flexible and looked after the goods very well. I would recommend them to others and additionally handled the pool table move well.
Marcio Gabriel Soares Bonardi
Anastasia Kioutsoukis
Vitor and his team were so helpful and careful with our furniture . Will definitely use again and couldn't recommend the service more
Diana Kim
Vitor & Jesse did a great job helping me move from my unit, which required them to go up and down two flights of stairs. Despite having to drop-off at 2 different locations, they did it with ease. Really nice guys, would recommend!
Martin Arambasic
Leonardo and Jesse were super helpful! They were both efficient and careful. Could not have asked for a better pair to move my items!
Anneliese Jaros
Victor and Leo were polite, professional and overall great to work with - I would recommend them for all removalist works.
damir rados
Vitor and Pedro are very friendly lovely guys and if I had the chance to hire again I would chose them.no damage to my furniture and very efficient. Thank you Vitor and Pedro
Behnia Rajabizadeh
They (Nicolas and Leo) are very respectful and careful about all the stuff, on time and friendly.
Sebastian Huynh
Sam Hall
Friendly, efficient and respectful movers. Viter and his co-worker (I've forgotten their name...) Were excellent. Job was completed within expected timeframe.
Maxim Saunders
Luiz did a great job moving my apartment across Sydney, very efficient and friendly!
Antonio Vinci
Alex was professional, efficient and easy to deal with. Handled our possessions with care. Thanks for your service.
smitha vinay
Very proactive and handled the whole process very well
Aloshan Dookie
Great value. Movers were respectful and timely and handled everything with delicacy. Would definetly book them again.
Daniela Muir
Leo and Vitor were very friendly and worked swiftly and handle my belongs with care. The communication was top-notch. Highly recommend their work!
Denise Gemeas
Highly recommend ELPMOVERS, the boys made my partner's move so smooth, i couldn't have ask for more. Highly recommend; Thanks ELPMovers
online orders
All three removalists were very [professional and pleasant to interact with. They kept doing their job without unnecessary chatter. They arrived on time.
Rose Jost
Sam and Samy were exceptional. Thank you !
Ginetta Mammarella
Alvaro and Jesse did such a good with my move. They both helped us get through the day with no stress and some laughs! We couldn't be happier, highly recommended, these guys were so helpful and on time.
F Y
Pedro Azevedo
Excellent company
Shona Kohler
ELP were amazing, Leo and Nicolas went above and and beyond to move all our furniture into place and keep everything scratch free, we're super grateful! Thank you!
shrenik bora
Alvaro Nicolas Were Great. Thank you.
Premi SIVANESAN
Work done smoothly and pretty quickly given the tight deadline to move out and move in. Thank you guys!
Felipe Augusto Breda
Jonathan Alizadeh
Josh A
Prompt and persistent customer service prior to the move. Non-existent customer service after the move when issues were raised. Was quoted 3 hours total move time but instead took 6.5 hours. The two movers were nice guys and were polite enough but instead of filling the lift with items each trip, they chose to just put 1-2 pieces in the lift at a time. One of the fellas was also messaging on his phone the majority of the time instead of carrying/moving items. A number of items incurred minor damage and a number of boxes were transported on their side or upside down resulting in damaged items inside. As a customer, it's easy to feel as though the move could have gone a little bit quicker had the guys wanted, but it seemed they just wanted to get a full days pay on a Saturday at my expense. Should have raised these issues at time of paying so that's my problem but the customer service after the move is disappointing. Would find it extremely difficult to recommend to friends in the future and also won't be using them again.
Ryan Uphill
DO NOT USE THIS COMPANY! Whilst polite, they are very slow. I myself had to become the third mover to quicken things up. 2 bedroom home moving to an apartment, and while the first floor apartment had a relatively small lift, it took 9 hours (almost $1,500). The stairs were faster than the lift and the lift was used every time. The whole thing took far too long in my view and I can't imagine how long it would have taken (and cost) if I didn't help!! I was working at a much faster pace than the movers and they even acknowledged that. Pot plants even I can carry with one hand were being put on the trolley one at a time. I can't help but feel that if the job isn't going to take half a day, they extend to make it a full day (good for business, bad for customers). They also damaged my couch in numerous areas and both front doors. It has been over 2 months and I call/email weekly to chase my claim. I am yet to have a response despite them admitting fault and stating they will fix it. Save yourself the headache and use a reputable removalist.
Nishat Saleri
THIS COMPANY IS A BIG FRAUD. DO NOT ENGAGE WITH THEM AT ANY COST. DO NOT TRUST THEIR FAKE FIVE STAR REVIEWS. I hired them to move a two bedroom place and even after ELEVEN HOURS they did not finish the job. They then threatened to leave with half of my stuff still in their truck unless I sign their form. Helpless and desperate I signed it and they left everything that was in the truck in the garage on the ground floor. Details: Two men and a truck came at 3:30 pm (confirmation on email was for arrival between 12-2 pm). The movers acted too tired from the previous job and told us to hire a third person through them with $40 an hour cash!! We simply could not afford that on top of $130 an hour already agreed fee. So then they started moving things at super slow speed and even at 1:30 am were not finished half way through! That too after leaving at least 1/3 of things at the first place because they "could not fit them in their truck". We provided the full itinerary in advance with extra numbers as we did not want any issues on the move date. It was a two bedroom but only one person's stuff, everything packed in boxes ready to go, we even threw out some of the furniture to save the time and the other place only 20 minutes drive away!! I am literally suffering from a trauma from this experience. We called the office many times at and after 4 pm, as soon as the movers started talking about the third person and no one answered our calls! I even sent emails and no response! But the next day they very promptly sent an invoice stating the job was complete, even though I stated in my emails that how so much stuff was still at the old place and in the garage, and deducted half of the invoice amount from my bank directly without permission!!!! How these people are allowed to run business is beyond me because they are clearly cheating their customers. What movers cannot move a two bedroom place (with one person stuff) in ELEVEN HOURS??? I wish I could give them minus rating. I have never had such an experience in my life, after moving multiple times in Sydney!! I am going to need some months to recover from this traumatic experience. I was left in a helpless, desperate situation, with stuff left at the old place and in the garage. I had to hire different movers to move them all with extra cost. I could not clean the place the next day so ended up paying for one more day's rent and frantically searched for a cleaner who charged a much higher amount for end moment booking! Adding my response to ELP's reply: Thanks for bringing this to everyone's attention that it took a threat to call the police to stop your people from running away and stealing my stuff! I had completely forgotten to add that. Do you expect the customer to not show an ounce of retaliation under such a threat? Seriously? Instead of apologising and offering any type of consolation you're further trying to put the blame on your customer? Yes the end time was 2:15 am.. from 3:30 pm count the hours.. that's almost 11 hours for an incomplete job of moving a two bedroom place 20 minutes away!!! and you sent me another invoice for 14.25 hours!! Where did that come from? Also the situation with the staircase was always mentioned at the time of booking as your booking confirmation email also has those details and of course you will now make the totally false excuse of having to move more things than itinerary! The parking was done by your incompetent driver who could not park on the driveway of the building. I also clearly mentioned on your form that I had to sign it under threat and that the job is incomplete. I have photos of that form and videos of everything that occurred on that day. No one was yelling or being disrespectful during the day or even on the call. So stop making excuses. You're trying to compensate for this trauma with one hour of discount after sending me a false invoice for 14.25 hours? I am being charged more than $1900 for an incomplete job!! This doesn't even make sense! You should be ashamed of running such a sham of a business!!
Nishat Saleri
THIS COMPANY IS A BIG FRAUD. DO NOT ENGAGE WITH THEM AT ANY COST. DO NOT TRUST THEIR FAKE FIVE STAR REVIEWS. I hired them to move a two bedroom place and even after ELEVEN HOURS they did not finish the job. They then threatened to leave with half of my stuff still in their truck unless I sign their form. Helpless and desperate I signed it and they left everything that was in the truck in the garage on the ground floor. Details: Two men and a truck came at 3:30 pm (confirmation on email was for arrival between 12-2 pm). The movers acted too tired from the previous job and told us to hire a third person through them with $40 an hour cash!! We simply could not afford that on top of $130 an hour already agreed fee. So then they started moving things at super slow speed and even at 1:30 am were not finished half way through! That too after leaving at least 1/3 of things at the first place because they "could not fit them in their truck". We provided the full itinerary in advance with extra numbers as we did not want any issues on the move date. It was a two bedroom but only one person's stuff, everything packed in boxes ready to go, we even threw out some of the furniture to save the time and the other place only 20 minutes drive away!! I am literally suffering from a trauma from this experience. We called the office many times at and after 4 pm, as soon as the movers started talking about the third person and no one answered our calls! I even sent emails and no response! But the next day they very promptly sent an invoice stating the job was complete, even though I stated in my emails that how so much stuff was still at the old place and in the garage, and deducted half of the invoice amount from my bank directly without permission!!!! How these people are allowed to run business is beyond me because they are clearly cheating their customers. What movers cannot move a two bedroom place (with one person stuff) in ELEVEN HOURS??? I wish I could give them minus rating. I have never had such an experience in my life, after moving multiple times in Sydney!! I am going to need some months to recover from this traumatic experience. I was left in a helpless, desperate situation, with stuff left at the old place and in the garage. I had to hire different movers to move them all with extra cost. I could not clean the place the next day so ended up paying for one more day's rent and frantically searched for a cleaner who charged a much higher amount for end moment booking! Adding my response to ELP's reply: Thanks for bringing this to everyone's attention that it took a threat to call the police to stop your people from running away and stealing my stuff! I had completely forgotten to add that. Do you expect the customer to not show an ounce of retaliation under such a threat? Seriously? Instead of apologising and offering any type of consolation you're further trying to put the blame on your customer? Yes the end time was 2:15 am.. from 3:30 pm count the hours.. that's almost 11 hours for an incomplete job of moving a two bedroom place 20 minutes away!!! and you sent me another invoice for 14.25 hours!! Where did that come from? Also the situation with the staircase was always mentioned at the time of booking as your booking confirmation email also has those details and of course you will now make the totally false excuse of having to move more things than itinerary! The parking was done by your incompetent driver who could not park on the driveway of the building. I also clearly mentioned on your form that I had to sign it under threat and that the job is incomplete. I have photos of that form and videos of everything that occurred on that day. No one was yelling or being disrespectful during the day or even on the call. So stop making excuses. You're trying to compensate for this trauma with one hour of discount after sending me a false invoice for 14.25 hours? I am being charged more than $1900 for an incomplete job!! This doesn't even make sense! You should be ashamed of running such a sham of a business!!
Josh Hussey
The worst moving experience ever. Avoid this company at all costs. Everything about the move was horrible. Was quoted on the job, actually ended up selling a lot of the stuff so had about 1/2 to 3/4 of what was quoted. Everything boxed, packed up and was in front of the door ready to go out. Took them hours to get things on the truck. Then told they'll have to do a second load as they didn't have room on the truck. Which Im not sure how considering we had way less than quoted. I waited with them until their truck was packed and they were ready to go. We were moving 1 suburb over less than 10mins away. I drove and parked and went up and opened the place and waited 45mins for them. They were leaving right after me to drive down the road. So they said they're going to a job down the road and they'll be back to finish in a couple of hours. This was around 2. Rocked up at 9:30pm to finish it. Even the small amount left took them 2 hours. The job should have taken 4 hours absolute maximum. It took 7 hours. 2 bedroom apartment moving 1 suburb over took them 7 hours. All through the day we were emailing James in the Sydney office (which is clearly an overseas call centre), to let him know what was happening. And have been fighting with them ever since as they've barely responded. The job finished at 1130pm. Which is ridiculous in itself. After the move the guys asked to give a good review. I just nodded and walked upstairs as I wanted to go to bed. James, the overseas call centre guy in the Sydney office has been nothing short of putrid in his lack of customer service and responses. This company should never be used if you want to have a decent and headache free move. It's just a bunch of people that they send the jobs out to. If I could give them zero stars I would.
Mathew Varghese
I recently had an incredibly frustrating experience with ELP Movers. I feel compelled to share my disappointment and frustration to alert others about the subpar service I received. Firstly, the movers assigned to my job were not only moving at a snail's pace, but they were also constantly engaged in phone conversations while on the clock. This not only reflected a lack of professionalism but also left me feeling like I was paying for a service that was not being prioritized. To make matters worse, I had specifically arranged for furniture assembly as part of the moving service. However, after unloading the last piece, the movers informed me that they were unable to assemble the furniture as they had another moving appointment scheduled. This was completely contradictory to the agreement we had in place, leaving me with unassembled furniture and a sense of frustration. The overall lack of communication and professionalism displayed by the movers from ELP Movers was not only disappointing but also unacceptable. Moving is a stressful process, and hiring professionals is meant to alleviate some of that stress, not add to it. I strongly advise others to reconsider using ELP Movers based on my experience. The combination of slow-moving, distracted staff and unfulfilled promises made for an unpleasant and regrettable moving day.
Eloise Thompson
Jasmine French
Moved my father & sister with a number of missing items (electronics). Several items broken, including a floor lamp shade. Was quoted 4hrs and ended up 9.5hrs. It was like the guys were deliberately going slow.
Gemma Lee
I booked in to move on a Friday and was told that the movers would be there between 7am and 8am. The afternoon before the move I got a call saying there had been a problem that day and they would not be able to get to me until between 12 and 1. I was fine with that but when they turned up they took one look at my electronic organ and said we won't move that. I had notified the company of the item when I booked and even sent pictures beforehand. The movers insisted they would not move it and that they had not been notified of the item by the company. They refused to move it (even though me and my 70yr old father had moved it in). The company was not able to send anyone else until the next day. When the next day came the 3 guys moved everything fine but it was not moved on the day I had booked and wasted a whole day.
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