Charm Removals

daniella stanimirovic

These guys moved my stuff from Melbourne to Queensland. Best job actual legends!

Mathew MacDonald

Cham Removals were an absolute life saver. We had a last minute move to make from Brisbane to the Gold Coast, and the team were incredibly responsive and accomodating. Samantha was a delight to work with on the backend, and Eddy and Dean were phenomenal on the day. Thank you so much, Charm Removals!

Janelle Cheadle

I couldn't fault the service from Charm Removals on our recent move to the other end of the state. We used them for collection, storage and then delivery to our new address. Sam did a wonderful job from the office, communicating with us each step of the way. And it was nice to know that when you phone, a person actually answers the call and is there to help. We received all our furniture without damage today which was the final part of a long process for us. Matt and Keahnu were absolutely wonderful, they couldn't have been more accomodating with getting everything in the house, where it needed to be. Thanks Charm Removals for taking the stress out of the move for us.

Sophie McHeyzer

Your team took all the stress out of a difficult move. I would have to say the best moving experience Ive ever had. Great value for money, I couldn't have asked for more. Thank you

Chica Hughes

Went with Charm Removals for a big move from Melbourne to Brisbane,Samantha organised everything and made a stressful move so much easier, The removalists we're great and super friendly and got the truck loaded within a good time frame and kept in touch, Recommended them on to my brother for his move,They are a great company :)

Graison Howell

We moved this week with Charm Removals and Eddy and Dean exceeded our expectations. They were super quick, friendly and looked after all of our items and were careful with our current and previous properties moving our items out ensuring no damage was done. Absolute powerhouses and couldn't recommend them higher. As stressful as a move can be, they made it an absolute breeze and took all of the heavy lifting off us which is exactly what we wanted. They were on time, communicated really well before, during and after the move. They were not there to fluff around and waste our time of money. The biggest thank you to the whole team.

yatrik shah

Very good and professional service. Very friendly and helping staff.

Shay Wulf

Matt and Chris, were great friendly and very efficient at their job. I was most impressed with them. thank you both of you. You took the stress out of moving. Alison Willems :D

Robin Blong

Matt and Jeremy did an awesome job despite the constant rain and all the stairs. They got the job done carefully and efficiently. Thanks guys ??

zhibin du

We selected Charm Removals based on the good reviews from Google, yes it is an excellent remover, timing, honest, polite, will use the company again in the future..

Craig Boyce

Both Dean and Chris from CHARM Removals were awesome. They moved my sons gear super quickly and efficiently from Storage and into his new unit where the parking was tight too. They were very friendly and nothing was too much trouble for them. Everything was moved without a hitch and without a scratch. Highly recommend these guys.

Daniel Rixon

Charm Removals.. Where do I even start!? I am an Interstate Move Specialist at Muval. If I could give Charm Removals 6 stars, I would. Whether you are looking for a snappy response, a fair and competitive price, professionalism, customer service AND/OR a DAMN good removalist that will under promise and over deliver EVERY SINGLE TIME, you have come to the right place. If you are moving a full family home, or a 1 bedroom apartment, ALL THE WAY though to a large commercial delivery regardless of whether it is locally or interstate, these guys are the bees knees. Great prices, great service, and more than spectacular staff. I love you guys!! Handle with care, Kudos to Samma and Long live Charm Removals! <3

Simone Mclean

Charm removals was a pleasure to deal with the entire time. From Booking to pick and delivery. They were prompt, reliable and affordable. We would with out a doubt use them again!

Lia Gery

Moving to from Melbourne to Byron Shire, just after the floods, presented some unexpected and extremely stressful challenges. Charm were about as supportive, kind and cooperative as one could possibly be! Samantha in the office was so lovely and helpful in the lead up to the move - patiently holding our hand through everything. And then during all the stress, she went above and beyond to support us. Her manager was patient and generously offered us 1 month free storage when sudden disaster struck with our home. The movers on both sides were excellent, professional and got the job done efficiently. I can't even imagine how much more stressful it would have been dealing with another company. My experience with Charm is about the people who work there. The culture is obviously wonderful to attract such good people. Not to mention the professionalism and expertise in what they do. I'm not one to review generally, but I just had to share!

Athena Alex

Best removalist company I have ever dealt with. Office staff are responsive, professional and keep you updated and the drivers arrive on time, are professional, know their stuff and don't waste time. Recommend this company over any other.

inti hughes

I inti Hughes used charm removals a couple of week's ago,I move from Coffs Harbour to gold coast and highly recommend them to anyone because from samatha organising everything and so friendly and the boy's that done all the heavy lifting and was on-time aswell plus nothing broken or missing.And they are the Tetris Kings when they say it's going to fit it will fit.thank's again for your lovely services.cheers from inti Hughes

Dianne Hastie

I have moved a number of times both interstate and intrastate. Charm Removals was the most efficient company I have used. The whole process ran so smoothly - from when I first made an enquiry to the uplift, which wasn't easy due to parking limitations on my driveway, and lastly, the delivery into my storage facility. I would highly recommend Charm Removals - great customer service from start to finish.

Kobie

Had the best experience recently when I moved from Brisbane to Canberra. Matt and Eddy were fantastic. Great guys, turned up on time, super fast loading/unloading and treated my stuff with respect. They definitely made the move less stressful. I 100% recommend using Charm Removals!

David Poyner

Had a great experience with Charm Removals with our interstate move. Both the admin and delivery teams had amazing communication and provided great flexibility. Everything went exactly as planned.

Smokie Sniper

Matt and Joel were awesome. They work hard with a good attitude. I Will be definitely using charm again for the next move.

Rob Nankivell

Really happy with the overall experience with Charm. The office team communicated clearly and ensured all details were lined up - and the removals guys were on time and efficient with minimal damage. Exceeded my expectations.

Robyn Baglin

Highly recommend Charm Removals. Today was the second time I've used Charm! Friendly service, on time, efficient and careful. From the booking to pickup and drop off. Seriously can't fault these guys Thank you! Highly recommended!

LY S

Charm removals helped us move from Brisbane to Melbourne, and their service was 10/10. I was so happy with the move. Communication: they were always very responsive; they kept us updated throughout the process and were always there to answer any questions. Special shout out to Sam, who did a fantastic job from start to end. She was quick to provide a quote, answered all my questions clearly, and kept us in the loop throughout. She is so friendly and professional and has made my interstate move a lot less stressful. Pick up & Delivery: Matt and Jeremy were on time and professional. They loaded everything in the truck in an hour, and the same with the delivery! They were very friendly, professional, and careful with the furniture and boxes. Thanks, Matt & Jeremy, for looking after our belongings! Quote: The quote they provided was spot on and competitive! It is excellent value for the service they provide! Worth every cent! I am not someone who usually leaves reviews, but the team deserves the shout-out because they did an exceptional job. If you're reading the review and deciding whether to go with Charm removals, I highly recommend them. I would use them again in the future and recommend them to all my friends and family. Thank you again - Sam, Joel, Matt and Jeremy. It is incredible to experience this level of professional service and have a hassle-free interstate move!

Amanda

Charm Removals were amazing, arrived on time and were very professional. Joel and his team did a fantastic job, protected all our belongings and delivered them without a scratch. I am so happy we chose Charm Removals, highly recommended (we moved from Gold Coast to Melbourne).

Nick Mincher

Charm helped us move from the Gold Coast to Sydney. They were very responsive and gave us updates on pickup and arrivals times due to our backfill. I would recommend Charm.

Connor Devanny

Great service easy to work with and organised. Didn't break anything!

GREGORY MANDY HALL

What an easy move... on time, nothing was a problem, fast, efficient, polite young men, highly recommend Chris & Matt and Samantha from Admin.... Thank you so much

Bethany Mantle

Exceptional professional customer service and my goods were delivered on time and well cared for. As a customer I felt that my goods were respected and concerns met with ease. I would 100% recommend charm removals to anyone.

priya siven

We got Mr Dean and Mr Oji from charm removals for moving our house. They were so friendly and skilled . Moved all the items quickly and safely. I am happy with the service. Only inconvenience I experienced is, they came 1.5 hours early than planned. How ever these boys gave me a call an hour prior to arrival which was helpful.

Erich Morgenbesser

The team at Charm Removals was great to work with. Everything arrived intact, which was great!

Peter Lake

Hard working guys with care and courtesy and excellent speed and value

Felicia Wong

We had an interstate move back in November and we chose Charm Removals through Muval as their price was very competitive. We had a few hiccups initially with the booking as our requests weren't being passed through, so highly recommend you book directly with them rather than through 3rd party websites. The move itself was fantastic. We had great experience with Matt and Keanu. They were professional and just get things done. It took 4-5 hours each to load and unload our belongings and they did not stop at all. They made sure our belongings were tight safely and securely in the truck and none of our stuffs got scratched or broken when they arrived at our new house. Overall we are very happy with the service we received and would use Charm Removals again if we ever move again. Thank you!

kent bandy

Really quick, no damages and they Evan took my door off so they didn't scratch my fridge , will definitely be using them again.

Damien Addison

Great communication the whole way. The service was 10/10 I will recommend this company to anyone who needs a removalist.

Michelle Garrett

Thank you Charm Removals, prompt service and safe handling of our items for delivery. I would definately recommend for your next moving job.

Jennifer Noy

More than pleased with the job that was carried out by Charm Removals. They were prompt and very professional. I would not hesitate to recommend them to others. Thanks guys.

Hugh Chapman

Highly recommend. Team was amazing. Would use again. Nothing was too hard for the team, great attitudes, and genuinely happy to help.

Solomon Campbell

Samantha & Joel provide an amazing service, dedicated & reliable. Great to deal with & inspiring to see these young professionals building a great quality business together in partnership. Highly recommend.

Ray Armstrong

These guys moved us from Tweed to Hervey Bay....fast, clean, courteous professional. Nothing was too much trouble. They had a fantastic Volvo truck at least 40m which easily took care of our stuff. Not a mark on ANYTHING. Forget the others. Get these guys! Ray Armstrong

Steve

Dean his son and Chris thanks guys for the smoothest move we've ever done. Nothing was an effort or problem, very careful with everything. If you had ten stars you would get them all.

Anne Coltman

Eddy and Matt were very fast efficient and extremely helpful in dismantling & re assembling a bed and I highly recommend their services.

Rebecca Johnson

Had such an amazing experience with Charm removals and would absolutely use them and recommend them to anyone. Sam in the office was so responsive and easy to deal with. On the day of the move Matt and Jeremy were very professional and just really nice guys! They kept us updated on their arrival time as they had had a prior stop before coming to us. They worked very hard to ensure that all of our belongings fit on the truck with some Tetris mastery. Our belongings arrived quickly and undamaged in an equally smooth offloading process. Thank you Charm team for the 5 star service!

R Ramirez

Charm Removals is fantastic, reliable and at a very competitive price. The customer service from Samantha was friendly and helpful, the loading and unloading crews (Matt and Keahnu, and the two Deans) were extremely careful. I can recommend their services, it's a removal company that can be trusted.

Julie Echin

We are very pleased to recommend Dean and Eddie who safely move our precious household goods. They were very professional, co-operative, pleasant and helpful in every way. Many thanks Ron and Julie

Elyse Thomas

These guys are great, on time professional attitude and overall really nice people to work with. I honestly could not recommend more highly! Thanks so much guys, you made moving such a breeze!!

Darren Hemming

What a great company to deal with. Samantha was amazing with her communication, and the price was the best I could find. The boys that delivered the furniture were great and re-stacked everything with nil damage. Could not recommend Charm Removalists highly enough, Daz.

Janice Hawkins

Our move with Charm Removals went very smoothly. The guys know what they are doing & helped us immensely to ease our stress. It was a 12 hour day for them but they both remained courteous and helpful. A few items were extremely heavy but there was no swearing ?? Samantha was very professional and answered all our pre-move questions to put our minds at rest that all would go well on the day We would definitely recommend them. A bonus was the price which was thousands cheaper than a long established Gold Coast firm !

Kate Gilmour

I have used this company on 3 separate occasions. From Sam in the office to Eddie and the guys on the road, thank you for such a friendly and professional service. Definitely made a potentially stressful experience much easier. Highly recommend for quality removal and professionalism! Kate G

Tom Louridas

Just moved from Sydney to Brisbane. Charm Removals is the best in the business. Great price, great communication and excellent service. Highly recommended. I wouldn't use any other mover.

Phil Sweeney

Eddie and Dean are awesome. Punctual, professional, careful, all round good guys. I would use them anytime Im moving house.

Xenia Toffanello

We chose to move our 2 bedroom apartment with Charm Removals and we were so pleased with their service. Eddy and Dean were on time, friendly, efficient and very strong. They made sure that all of our furniture was protected from any possible damage during the move, and they were very careful moving it into our new space. We booked their service at the last minute (on a Sunday!) and Samantha was very prompt, professional and friendly in getting back to me. Charm Removals work very well as a team and we would happily book them again.

Suzanne Jepson

Ours was quite a complicated move. It involved another removalist bringing our piano to the Charm depot the day before. This was well co-ordinated by Samantha in admin. On the day of the move it was a 6.30am start. Dean and Chris got stuck into the job right away. They worked efficiently in a no fuss sort of way, and were very careful in loading the furniture and attaching it inside the van. They were finished half an hour earlier than expected. Next came a three hour drive and the unloading. Easy peasy. This was the only part of our house sale that went smoothly. It was such a relief. Dean and Chris were courteous, good-humoured and great to work with. On the admin side, Samantha always gets back to you when she says she will. It made me laugh that she always graciously took the blame for our silly mistakes. This is a great company with a real desire to provide the best customer service.

Brad Pursell

Thanks Joel and team, you worked so hard for us and kept it stress free. Cheers, Brad

Sarah Trott

Super efficient from booking to the move itself. The boys were super friendly, professional and on time. Worked as hard and careful as possible so we saved a lot more money then previous moves. Had zero issues! couldn't recommend them enough :)

Kate Gray

These guys are so friendly and efficient. Accommodated all our requests and changes! Thanks Sam and Joel

Pete

This team is great. Well organsied and an easy booking service. Samantha is great to talk to and could fit all our requests in. Would definitely recommend and would use again. Well done team. Thanks again for the great job.

Jorn Bakkebo Nilsen

The removalists arrived on time and provided professional service. I recommend!

Mark H

I received a quick, very competitive quote with a follow up call from Samantha. They were able to book a move from GC to Brisbane in a short time frame. Communication was precise & minimal, as required. Ben & Jeremy turned up on time, were friendly, professional and made the day very easy. Highly recommend Charm for their professional service & integrity.

Adnan Shabbir

They offered me the best price to move my stuff from Gold Coast to Melbourne. Samantha helped me figure out how much space I need to book. The mover guys were helpful and understanding throughout the process, even helped us pack a few things out of the way. They had packing blankets and covers in plenty and used them to wrap our stuff. One of the guys even showed up before time to make sure truck can enter our narrow street. They loaded all stuff in couple of hours and did the same in offloading. Got timely updates on their arrival and departure. I will recommend them to anyone moving due to their professionalism and good value. They were very friendly throughout and we never failed insecure about our stuff.

Carine Cuyvers

The pick up and drop off went super smoothly. Both boy's worked non stop to load and fit in items to max the space booked. Same work ethic at the other end. Thank you, super appreciated and will refer your company toanyone looking to move long or short distance.

Julia Buckleton

Fantastic service. I arranged removalist at quite short notice but they were very accomodating. Sam answered any queries immediately and was easily contactable. On the move day Dean and OJ arrived on time and were great. Everything ran smoothly on the day, zero damage or breakages, fast and friendly. Would certainly use Charm Removals again without any hesitation. Highly recommended! Faultless! Huge Thank You to the team at Charm.

Emily Robinson

The team at charm removals were amazing! From the word go and booking in with Samantha to the removalists, it was a great experience. Eddy, Dean and Matt were consummate professionals and took the utmost care with our belongings, they did an incredible job. Having had some bad moving experiences previously, I highly recommend Charm Removals.

Daryl Rowley

The lads arrived on time and did a great job getting the truck up our difficult driveway. We found Joel and Matt friendly, efficient and total professionals. They got stuck right into loading our funiture & stuff into their huge truck - they worked like Trojans with barely a break for a drink of water. They were all done in about 2 hrs.... then the 1.5hr drive to the new house; and then at the new house, they got stuck into it again and were all done in about 2hrs! All our furniture and stuff was delivered safely without any damage. Joel and Matt did an exemplary job and really impressed us.. so much so, that we tipped each of them $50.... I don't know how they do this every work day...no wonder they look fit! I'm hoping we wont have to move again for quite some time, but if we do, we'd definitely choose Charm Removals again....they gave the best service and the best price. Their quote was spot on. We would recommend them to anyone who wants great service and value for money.

Anish Kc

Gavin Nerney

The guys did a great job relocating my goods. They were prompt, courteous, took care in their work and everything went smoothly.

Hardev Singh

Excellent removalist on time ,very happy with the service

Praveeni Prematilleke

We had a fantastic experience with Charm Removals. Matt and Dean are very professional, they handled our items carefully. All items arrived in Brisbane from Canberra safely with no damages. Their service is top notch! Special thanks to Samantha for her assistance throughout the process. I highly recommend them!!!

Jeremy Ho

Great team, excellent work on the worst conditions to move (massive rain)

Pam Bayliss

Hi There, Today I used Charm removals and Joel and Chris were the guys who moved me. They were really efficient, accommodating, and took care with moving my life from one place to another. I would definitely use these guys again and recommend them to others who may be moving. Pam

Ben O'Brien

Great communication from the office to the boys! When there movers were very friendly and positive, even when delayed by a 'difficult' customer causing them to be late for the pick up. Drop off was great, friendly and fast!!

June Boardman

Matt & Dean were both helpful and efficient when they moved things from my 3 bedroom house. I intend to use them again next time.

khalie1000

Professional and hassle free! I cannot thank you enough! I had several large glass items to move and this crew managed to pull it off without a hitch! I was kept up to date with every step of the procedure and everything was explained clearly beforehand! If I ever have to move again this is the team I want! Thanks again Charm Removals!

Josh Denham

Couldn't Ask for better service - Matt and Dean - if you're moving do yourselves a favour and book charm removals. The two boys couldn't have been more than professional, helpful and accomodating - delivered all the goods, packed it in storage and took the strain off moving - couldn't be more thankful! Please pass on my thanks to Dean and Matt - don't go past this place for all your removal needs !!!!

Marion Shields

Charm removals did an excellent job on my interstate removal. Charm was easy to talk to re my load and timing of pickup and delivery . Their removalists Eddy and Matt were great - very courteous, extremely helpful and easy to deal with. They kept me up to date with pickup and delivery times so the move was seamless.

Samira Azadi

A big thank you to the "Charm Removals" team, I had a great experience moving from Canberra to Brisbane with this professional team. From Samantha with her patient and kind support, to Matt and OJ for picking up my furniture, and finally to Dean with his kind help in putting my furniture in the right place even though I wasn't there to ask him :-) I definitely recommend this team to everyone, you will have a great, relief experience.

Blazer

Great experience and price. Both Matt and OJ were extremely careful in moving, loading and unloading our items. Everything came in one piece from ACT to QLD. Will definitely use again and recommend.

Annette Barnden

Thank you Eddy and Dean it was such a horrible day with the rain but you both where marvellous and very wet. I Thank you again I recommend if you are moving please consider CHARM REMOVAL you won't be disappointed great company a satisfied customer Annette

Senj Nation

Very fast and effective, would recommend these boys and 100% go through them again

Philip Burns

We were recommended to Charm by another removalist who wasnt available the day we wanted, it was the best decision we have made in a long time, Our move wasnt without its dramas but Charm worked through it with us and got it done.Their profesionalism, honesty and care is just the best, we heartily recommend Charm, you wont find better.

Carmen Duke

We have used Charm removals for the third time and were always very satisfied, last week we had Matt und Dean . Even though it was the hottest day they both worked hard to get the job done ,very professional, excellent service

Michiel De Bever

Highly recommend charm removals for anyone looking to move. The two men who helped move interstate were friendly, communicative, reliable, very professional and efficient. Everything that was moved was in perfect condition upon arrival at my new place. Keep up the amazing work.

Kelly Chong

Matt and OJ came with muscles and everything went smoothly. Highly recommended.

Willhemina Wahlin

A friend of mine who was moving to my area hired Charm Removals. At the final hour, my friend had to change the destination slightly and the legends at Charm Removals took it all in their stride. The staff who drove and moved all of the contents were courteous, kind and really hardworking. Thanks so much to them both for helping my friend with her move!

Brian Jones

Matt and Jeremy could not have been more efficient and professional. I couldn't recommend them too highly.

norma panter

Eddie and Dean are extremely helpful and most accommodating. Nothing is too hard for these guys. They'd bend over backwards to help. We highly recommend them and we already are trying to book them for a moving job from Melbourne to Lismore. Thanks very much Eddie and Dean. Excellent job. Norma and Chris Panter

Hanwen Samuel Cui

Great service from back end customer service and frontline movers. Very friendly, great experience

Adriaan Steyn

The Charm team helped us move from Canberra to Gold Coast recently. Their quote was highly competitive. Samantha was very clear in her communication and she kept us in the loop during every step of the way. Both Matt and Jeremy was extremely professional and loaded our belongings with such care and precision. We would highly recommend Charm Removals for any interstate moves.

Sam Hammond

The guys were extremely helpful, quick, and took extra care handling all of our business goods. Thankyou!

Lee Brown

My move was from gold coast to Coffs harbour. Charm did a great job for us and I will recommend them to all my friends. We were very impressed with service price and professionalism.

Kristyne Weiss

Joel at Charm removals was incredible and worked incredibly hard. He was timely, professional and efficient. I would thoroughly recommend his services.

Luke Klisanin

Eddy and Dean were patient in waiting for us to arrive, and provided a quick, efficient service answering all questions we had on the day. I cannot recommend these guys enough!! Will be using them again for sure!

Dani Cutler

Haven't even had our things delivered yet but have been so impressed with the customer service and communication of the team with our big move from sydney to tweed. Great price too. So happy I booked with you guys, thank you!

mia luca

Samantha was incredible in coordinating our move from Sydney to the Gold Coast. It was rather complicated with a couple of drop off points required. Eddy and Matt were great and offered an efficient moving service that was careful and considerate. Hands down one of the best and most seamless moving experiences we've had.

anton apua

Ivan and Eddy were professionals in handling our stuff. Very easy to deal with.

Tim Prince

The removalists team, Joel and Keahnu were very efficient and professional. They did a great job on both pickup and delivery, I would recommend using this team again. There could be improvement from the coordination/support team on their communication and response to the customer.

Mark Fava

Hi Ive been using Charm for two of our moves from Queensland to Melbourne and found their service to be at a high standard. Sam in the head office while we had many changes has been always patient and understanding. Joel and Keanu the Movers for our move were extremely professional and efficient. Highly recommend the team at Charm. Thanks Mark

Paul Stella

Inverleigh, VIC to Gympie, QLD. Positives - Adrian and T (movers) were amazing! Their professionalism and experience was second to none and we had complete faith in them throughout the process. To say they are hard workers is an understatement, doing very long hours, working in the heat and expertly packing and unpacking our precious belongings. They were friendly, considerate, quickly built rapport with us and we would recommend them to anyone. Negatives - We had issues with the inventory and unfortunately the staff member we spoke to about our technical issues initially had moved on so we had to go over everything again within a short timeframe (Christmas shutdown meant we were only contacted 2 days before the move to verify inventory). The initial contact from Samantha was not positive with her telling me the containers we had used in the shed would all be broken. This wasn't based on what containers we had actually used as she didn't ask that, just based on her experience . The day before the move Samantha sent a text saying we wouldn't see the movers before 12. By 2pm i text asking for an update, receiving a reply saying she would get back to me. An hour later I then had to ring as I had heard nothing. Her response was that they were busy. She then informed me the movers wouldn't arrive until 4.30. I questioned whether this was acceptable given the initial quote said they would be there at 7am. Her response was poor, offering nothing other than they were busy, again! Her manner throughout was patronising and condescending to say the least. I then received a text as below. Please understand I stated after 12pm Please read your original booking confirmation from Muval, I just read it myself. It clearly states pick up between 7am-5pm over a two day period. You are very important to us as all our customers are however there are 32 pickups being conducted across Australia today alone. I have also made it very clear to call our office at any time for any update. I just hope you are okay, I understand how stressful moving can be. Thank you Samantha Charm Removals I found this text to also be unprofessional and condescending. To openly state the customer should contact the company for updates is not good business at all. Customers should feel like they are important especially when it concerns their home and personal belongings. Interestingly (through no fault of theirs but due to log book requirements that they had a break) the movers didn't arrive until 5.30pm and left at 9pm. So the text/contract stating they would be there between 7-5 was not adhered to anyway. If it was not for the complete professionalism and high level of competence from Adrian & T, I would not be recommending Charms at all unfortunately.

Sierra 31

Booked and confirmed a moving date weeks prior. They suddenly decided to changed the date of the move on me, within the week of the move. I couldn't do the new date they wanted so I emailed and left voicemails multiple times but they never responded to any. Never heard back from them again regarding the change or even the cancellation. Just ghosted. Very unprofessional to change the date - and to ignore all voicemails and emails and not try to offer an alternative or any solution. Just leaving customers in the lurch instead

Rami Issa

Second time, told us on the same day that our stuff didn't arrive, they postponed us for another week, where we had to camp no fridge and we had to eat out everyday. They made us wait half a day until they told us that they are not coming. Inconvenience for all the parties involved as my in laws took the day off to wait for them. They didn't reimburse us for anything or gave us a discount for a trouble. They also wanted to charge us 500 dollars to deliver the stuff earlier, which is bizzar. They also pay per 5 star. We did use them twice, the first time they were great the second time it was a bad experience, overcharged us for half the quantity the we booked the first time (first time we booked 30sqm second time we booked 17 and they somehow charges us the same?). Refused to deliver an empty brand new gas cannister that they did deliver the first time. Again, not very professional on their behalf. One table came with a massive scratch on the wood (real wood table and ikea stuff), which is going to cost us to fix.

Tas Winkler

It's taken me 8 months to leave this review because I needed time and space to put the wholly negative experience I had with Charm behind me. I booked Charm through Muval and from the get go, they were very slow to respond with communication. They were unable to give me a time frame they would arrive at our house on the day to help us move from Sydney to Brisbane saying only that they would let us know the night before. Then late the night before they were due to arrive, they called with an extremely unbelievable story about how they had to help their customer in Melbourne with a personal crisis and would be delayed the next day. We were moving out of our rental and couldn't believe what we were hearing. We had paid in full thousands of dollars for our service. The next day we waited anxiously to hear from them what was happening. Fraught with anxiety and stress, they kept fobbing us off with more and more outrageous stories. We were in such a predicament waiting in our house with fully packed furniture. Getting quite irate by the lack of communication and the delay, with no timeframe as to when our move would happen, I let my frustration show with the booking manager, Sam. When Joel arrived a day later, he let us know that he was unhappy that we were displaying signs of frustration. He walked through our house and told us that we had too much stuff and said that he could not take it. He then proceeded to sit in his truck outside our house for nearly an hour while I spoke on the phone to Muval. We could not cancel our booking without losing the money we had paid yet he refused to take our 35sqm of household goods we had booked and paid for. Saying that he calculated we had 50sqm. Eventually, he cancelled the order, swore at us and drove off. We were very lucky to find a replacement which cost us extra for the short notice, but we had professionalism with our next booking. The subsequent movers said we had 33sqm of household goods so I can only assume that Joel had other reasons for not taking our things. Regardless of what they were, his attitude and lack of professionalism, leaving a family stranded is something that I should have posted on this review earlier. You can see that they have very many good reviews. The experience we had gives me great doubt about those reviews. If he has treated us like this, he has treated others and I hope they will come forward and post them too. If there is a Code of Conduct for removalists, he is far far from it. I am posting this as a warning for anyone who considers them, beware, you book them at the risk that they will not turn up. And when you are moving house (and states in our case), you can't take this risk.